Mobile phone order

[Katrinat88]

I upgraded my phone online, I received confirmation and an order number, but there is no dispatch date tho and I haven’t received any delivery date information. 
when I track the order I can’t tell if it’s been dispatched or not? It was ordered on 16th April.

anyone had similar experience?

[Michael_D]

Hi @Katrinat88 

Thanks for coming to the community.

I know you'll want to get your hands on your new phone.

Which model of phone did you order, including colour and storage size)?

Michael

[Katrinat88]

Hi Michael, 

it was an iPhone 13, 128GB, starlight

thanks 😀

[Michael_D]

Thanks @Katrinat88. 

That one is showing as being in stock so I would have expected you to have received it by now.

If you give our customer service guides a call, they will be able to bring up your account and check the order to see what is happening with it. 

Michael