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Order confirmation

GlenBGaming
Explorer

‎07-05-2025 02:50 PM

So currently have mobile wifi that turns out is not what I should have got so ordered a new sim contract via CS as wanted to try and get an esim which isn't possible apparently as not been with EE for 6months or more. So I believe I have signed up to a new contract but haven't had any sort of email confirming it. Can it take time to arrive?

0 Helpful
3 REPLIES 3
Rach_H
EE Community Support Team

‎07-05-2025 05:58 PM

Hi @GlenBGaming,

Welcome to the Community!

I'm sorry to hear you've been on the wrong plan for your needs, but it's great to hear that this is sorted for you now. Did the team confirm your email address when you placed your order, as we would expect you to receive your confirmation email within an hour.

Rach

0 Helpful
GlenBGaming
Explorer
In response to Rach_H

‎07-05-2025 06:02 PM

Hi Rach,

Thanks for the reply, I've just rung CS sales team and it seems that the lady I spoke to earlier forgot to complete the process so gonna order online least O know if something is done wrong it's on me.

0 Helpful
Rach_H
EE Community Support Team
In response to GlenBGaming

‎07-05-2025 06:43 PM

I'm glad to hear you've been able to speak with the team and confirm what was needed @GlenBGaming.

Rach