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X in bubble above 'despatched'

Pennyplum72
Explorer

‎06-05-2025 09:11 PM

I ordered the Google pixel 9a in Iris as an upgrade. I was text yesterday with a message saying I have a new document, which is nowhere to be found in my EE when I log in. When I try and track the order there is an X in a bubble above despatched. No other information about my order, no messages from DPD to say it's despatched. Is there a delay? What's happening?

0 Helpful
3 REPLIES 3
Lesley_W
EE Community Support Team

‎07-05-2025 08:49 AM

Hi @Pennyplum72 

Welcome to our community. 

What storage option did you go for and I'll see if we have a timescale for delivery I can give you?

Lesley

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Pennyplum72
Explorer
In response to Lesley_W

‎07-05-2025 09:31 AM

@Lesley_W wrote:

Hi @Pennyplum72 

Welcome to our community. 

What storage option did you go for and I'll see if we have a timescale for delivery I can give you?

Lesley

Hi Lesley,

Thank you for responding. I went for the 256gb option.

Penny

0 Helpful
Lesley_W
EE Community Support Team
In response to Pennyplum72

‎07-05-2025 10:21 AM

Thanks for the extra info @Pennyplum72 

The 256GB Iris is showing more than 28 days delivery online. If you didn't want to wait that long, you could look to change to one of the other options that have a shorter wait time. If not, you will get a text once the stock is in and it's on it's way to you.

Lesley

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