Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51693 Views
  • 117 replies
  • 15 Helpful

Disappointed customer ... 4 weeks and still waiting for iPhone 15

I pre-ordered the iPhone 15 Pro Max in store on the 17th Sept.No updates... went into the store last Sunday to ask for an update, I was told try back next weekWent into the store again today as 1 month has passed still no update... only to be told th...

GMawhinn by Investigator
  • 683 Views
  • 13 replies
  • 0 Helpful

Wrong address

DPD couldn’t deliver my order because EE didn’t fully complete my address, I can’t figure out how to contact EE to amend this, I don’t know which options to select to get through to them to sort this out 

IPhone 15

EE has collected the payment of £ 700 + agreement signed for £ 1600 more than 2 weeks now, We haven't received the IPHONE 15 nor no respond from the team  very disappointing customer service , tryed calling no use , emailed as well no use  Hope they ...

Jayabalan by Investigator
  • 241 Views
  • 1 replies
  • 0 Helpful

Google buds

Ordered some Google buds over a week ago still no txt to say they've been despatched? Anyone else had the same?

Rascal33 by Investigator
  • 242 Views
  • 3 replies
  • 0 Helpful

Resolved! Pending order for more than 28 days

What happens when you don't receive your order after waiting for more than 28 days waiting period for an iPhone 15 Pro max natural titanium and when you ask to cancel the order they tell you u can't because you've passed the 14 days cancellation peri...

iPhone 15 pro order issues

my first order I ordered the iPhone 15 pro 256gb paid the upfront cost then it’s been refunded 5 working days later I see the order confirmation, so I placed a new order for the iPhone 15 pro max 256gb paid the upfront cost see the order confirmation...

Resolved! iPhone 15 Pro Max

I’ve recently upgraded online to the iPhone 15 Pro Max, but I’m seeing more and more disgruntled posts about the delivery situation about this phone. My upgrade has gone through without a hitch but I’m curious if anyone knows how long it is currently...

Callux15 by Investigator
  • 457 Views
  • 3 replies
  • 1 Helpful

Resolved! How To Upgrade When Your Current Phone Is Brokem

I'm trying to upgrade my phone now that my current one has finally died. It was due for an upgrade. However the only way to process the order is via a pin being sent to my current phone... which the point of me doing this is cos it's broken. There do...