Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 63081 Views
  • 120 replies
  • 15 Helpful

Resolved! Order not arrived

Hi, I ordered an iPhone pro max on Tuesday as part of an upgrade and received the order confirmation email. Its status changed to dispatched on Wednesday, though the dispatched date on the tracker is blank. It's been 2 clear business days now and I h...

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Lee105 by Explorer
  • 528 Views
  • 2 replies
  • 2 Helpful

Iphone 16 pro order delay?

Hi I placed my upgrade order last week - the information with the tracking reference states it has been dispatched but I have had no further contact from EE or DPD for delivery. Is there a delay in delivery of the Iphone 16 pro? Would be nice to have...

No delivery date after 4 days

Expected new phone to arrive within 3 days, but it's been 4 days and I don't even have an expected delivery date. I've got a tracking number from EE but it gives me no info, I haven't had an email from DPD yet either  

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Emma1721 by Investigator
  • 458 Views
  • 1 replies
  • 1 Helpful

Resolved! Refund upfront

Please I made an order for s24 ultra and after payment of upfront cost my order was cancelled. Please refund my deposit

Edwin8 by Visitor
  • 412 Views
  • 1 replies
  • 1 Helpful

No updates on early upgrade

Is there some kind of an issue with processing orders at the moment?I paid over £200 for an early upgrade on my existing handset, as the battery life on my handset has always been terrible, and it now doesn't hold charge for more than four hours.It's...

iPhone delivery issues!

It is ridiculous to order a phone that says next day dispatch and then no further update other than saying it has been dispatched! I had taken the day off work to receive my phone and that was a week ago. If I was told it was going to take weeks rath...

ShrimpyD by Visitor
  • 873 Views
  • 6 replies
  • 2 Helpful

Resolved! IPHONE PRO MAX DESERT TITANIUM ORDER

Good evening, I ordered my 16 pro max desert titanium on the 17th and paid outright sim free. I was originally told I would get it on the 20th off the adviser that’s why I placed the order. As you can imagine that wasn’t the case. The only correspond...

Resolved! HD3 4AR

Hi,I have ordered my i phone 16 pro on 25/09/2024 still haven't heard anything.

Resolved! Ordered a phone but computer glitch

I ordered a new phone yesterday my computer glitched on the order page so didn’t get my order number, I’ve had no emails and money been taken from the bank how do I find out what’s going on