Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56457 Views
  • 118 replies
  • 15 Helpful

Ee/bt hotspot

Hiya I applied a few times for the on the go hotspot but the moneys been taken out my bank I was wondering how I can speak to someone to resolve this by getting me online or refunding the money back please 

Phone hasnt been dispatched

I placed an order on Sunday night for an iPhone 13 I had a confirmation email but nothing since is that normal?.

How long does upgrade anytime return phone take

Decided to upgrade my phone after a year and the phone I have sent back hasn’t yet been cleared and I’m about worried, as I keep getting texts reminding me to post it. I used the prepaid envelope and sent it on the 7th of feb. Should I be worried?

Niallls by Contributor
  • 485 Views
  • 5 replies
  • 0 Helpful

General question

Do i still have to wait for silver return envelope if i have to print the dpd returns label ?

Kaylsake by Visitor
  • 291 Views
  • 1 replies
  • 1 Helpful

How reliable is EE?

I have ordered iPhone 15 pro two times with EE and they never delivered one to me. I ordred the first one two weeks ago I got a tracking update from DPD that the phone has been returned by acc to EE without giving me any reason.i called EE to ordered...

My order

Hi  ******** I’d like to know what’s happening with my order please    [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Ryan2211 by Visitor
  • 310 Views
  • 1 replies
  • 0 Helpful

Resolved! refund

hello…i was ordered a mobile phone and pay 30 pounds after that they said we don’t gave you phone and i don’t receive refund

What is happening to my simcard order??

Hi I ordered montly simcard only 26th January. It's been several weeks now. I haven't received any update yet. I am topping up and topping data while waiting for it to come. How do I track it and how long should I wait for it?  Thanks 

PS5 Controller sent to the wrong address

Hi,I ordered a ps5 controller and it got sent to the wrong address, I have sent an email out to enquire-store@ee.co.uk but have yet to receive a replyThis is a birthday gift for my brother on the 15th so can I get this delivered ASAP or if not can I ...