If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I ordered a contract phone today and paid £30 upfront but I’ve had a message saying it’s cancelled but no refund and no reason why
Hi community,I have ordered a iPhone 16 Pro Max Black 1TB on 27-12-24:I have had confirmation and paid for next day delivery (£10)After contacting EE I was refunded the delivery as they do not have stock. I am disappointed that I wasn’t told that the...
Hi I ordered my device a couple of days ago and haven't heard anything.I understand that it's over the Christmas holidays but was just wondering when I may recieve my order?I have tried to track my order but I recieve this message
I placed an order for handset and sim contract. I received an email confirmation but latter i did receive a sms stating that the order is now cancelled with no tracking number?
I am trying to upgrade my device - however, in order to do that it sends a PIN to a number I no longer have access to - how do I get the PIN sent to another number? The number is not my main number that i have with EE just the added device that I wan...
Hello, I have ordered s24 ultra 22 December, it has been dispatched within 24 hours however not been delivered until now. Is this normal case during Christmas period?
I’ve ordered a iPhone 16 pro max everything went through fine and I received my confirmation email and paid the £30 for the upfront cost but about 2-3 hours later received a text saying the order was cancelled I’ve seen that others have had the issue...
I have a question regarding my mobile contract. Currently, I'm paying £22 every month for my SIM. If I decide to get a new iPhone 16 Pro Max, will the payment for the new phone be added to my existing contract, or will I receive a new SIM while still...
