Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62322 Views
  • 121 replies
  • 15 Helpful

iPhone 16 pro max tracking

 I have been checking regularly for updates since I ordered on the 20th. The middle previously said “dispatch expected in 24 hours” it’s now changed to the above. Can someone assist will I be receiving my order soon?  

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Upgrade

Just a short email to see if there has been any updated on my upgrade  Order number: **** Order date: 13 Sep 2024 Thanks    [Mod edit: order number removed as it contained personal information]

tracking timed out

i ordered two contract phones a 15 pro and the 16 i’ve tried cancelling the 15 pro but i can’t seem to do so. i try to track the tracking number and it says oops tracking timed out what does that mean. 

Resolved! Track my order status

I received an email saying that the order had been created successfully, but then an hour later I received a text message saying that the order had been cancelled. However, I did not receive any email about the cancelled order in my mailbox. I would ...

Resolved! Delivery

Hello, I placed the order yesterday, and they told me it would arrive today. I received the email with the order number, but until now when I track the order there is no update. Does anyone have any ideas?

Rodrigo7 by Investigator
  • 807 Views
  • 6 replies
  • 1 Helpful

Resolved! Re: track order

Hi i didn’t have access to my email. And when i try to call ee no one attend and just a voice mail (due to new phone launched our specialist are busy) so can you tell me my dpd tracking id i just have ee order no [Mod edit - order number removed]   p...

EE Fraud team told DPD to return my parcel

 I have never been so disgusted with a mobile phone network in all my life. They seriously have no idea what they are doing, EE customer service is seriously an absolute disgrace. I added a new mobile phone to my broadband account yesterday. All went...

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Sash90 by Explorer
  • 781 Views
  • 2 replies
  • 1 Helpful

Contract phone

I’ve ordered a phone on contract today and I have been charged but yet have got no email or anything to track it so idk if it’s even coming, if anyone can help because I’m stressing