Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52548 Views
  • 117 replies
  • 15 Helpful

Resolved! Credit check for order

Hello, I've ordered a 36 monthly iPhone 15 pro with upfront 80£ in the afternoon of yesterday and received an email this midnight. I am curious if I have been successful to order. Is there anything that I have to do for this? Help me please, Thank yo...

JJ711 by Investigator
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  • 1 replies
  • 1 Helpful

Still waiting on Pixel 8 Pro

Hi,I ordered the Pixel 8 Pro 256 GB Porcelain on 10th October, had been told the previous day that it would be shipped on release day (the 12th October). Now a month later I am still waiting, I have spoken to EE customer service 3 times and just been...

bbuckx by Investigator
  • 500 Views
  • 5 replies
  • 4 Helpful

iPhone 15 pro max

Placed an order on 30th September for the new iPhone and still waiting for it to be fulfilled. Called multiple times, told various things about when to expect it but still nothing. Has anyone else experienced this? 

Jax1888 by Investigator
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  • 5 replies
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Billing

I recently brought an iPhone 15 green from here online opted to pay in 3 via PayPal it came up as £266.33  per month so I payed it but it declined and said £269.99 which is inly a little bit more but now the payment is just pending in my bank for age...

HopeC by Investigator
  • 330 Views
  • 4 replies
  • 0 Helpful

IPhone 15 Pro Max waiting time

Hi all,I ordered the IPhone 15 Pro Max 2 weeks ago today and not had any updates on when it is going to be dispatched / delivered. I have seen that we need to wait 28 days but surely it shouldn't be taking this long for everyone to get their new phon...

iPhone 15 Pro Max Natural 256GB

I recently upgraded to the 15 Pro Max, on the phone I was told it would be dispatched in 7 days - when should I expect a delivery date or dispatch date on my tracking?

ch47m_ by Explorer
  • 312 Views
  • 2 replies
  • 0 Helpful

Don’t bother ordering

Pre order placed on 06/10/2023. Item is now released and has been for a while. Do I have my order? NO. People at EE promise big things and you get nothing. Do not trust them. They have given me either incorrect information or someone lied. Either way...

Peterb14 by Established Contributor
  • 419 Views
  • 4 replies
  • 0 Helpful