Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58516 Views
  • 122 replies
  • 15 Helpful

About delivery

Where is my order. I ordered phone on 26th June but yet my phone is not delivered 

DPD ...#Delayed parcel delivery service clowns

Just cancelled my delivery been waiting over two weeks. Same text two weeks on the bounce sorry due to unexpected circumstances we can't deliver your parcel absolute joke of a company. I will never buy another thing from EE as long as they use this M...

Pete1000 by Contributor
  • 1309 Views
  • 7 replies
  • 1 Helpful

No confirmations?!?!

Hello I wonder if anybody can help ?  On Tuesday i ordered a new phone, being a new ee customer did it all online. Went through all the details paid an upfront cost and now I've heard absolutely nothing from anybody at ee! No calls not emails nothing...

Phone purchase failure

I just tried to order a phone. A galaxy 23 fe. I paid 50 up front. The money has been taken from my bank. However it glitched right at the end. I've had no confirmation email and as far as I can see its not showing on my account. I've paid 50 up fron...

Order

Hi !! Where’s my order should be arrived today ! I’m calling to 30000 numbers and no one answer ?

Raffy3 by Visitor
  • 275 Views
  • 1 replies
  • 1 Helpful

Sim

I’ve just received my new phone but asked to keep my same number but ee have sent new sim but it’s a new number what should I do

Cancelled order by EE siting fraud

My order has been cancelled by EE siting fraud. The order was made online and the handset had arrived at the depot for delivery, but EE cancelled the order siting fraudulant activity. Why is this?

No order updates

I ordered an iPhone 15 pro max 256gb in natural titanium on Friday (17th). I paid an upfront cost of £50 which has been taken from the bank received a ‘successful order’ email from EE. Since then I’ve had no updates or tracking information sent. I’ve...

21 day delivery...

Hey all. I placed an order last night and stupidly didn't see it said "usually dispatched within 21 days" My current phone is broken so kind of needed this asap. (My own fault I know)I'm just wondering... Did anyone's come before?? I've ordered the O...