If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi there,I ordered an Apple Watch 10 with sport loop and 24mth Apple fitness yesterday.EE managed to take the £30 deposit that was required, sent me an email confirming receipt of that payment for the watch but hasn’t sent confirmation of the order n...
I bought an Apple Watch and received the confirmation email. However it’s been a week and it still has not arrived and I have not been provided with any tracking information. I sent an email to the enquiry team yesterday morning and although it says ...
I order an Apple Watch several days ago when ordering it stated it would be delivered in 1-3 days however it’s now been 3 days and it still says processing. I have called two separate EE numbers and no one is able to provide any help or information. ...
Hi, I placed an early upgrade order yesterday evening, I received the order being processed email but I can’t find it on the tracking section of the website.
I was offered an early upgrade with the upgrade fees waived so I took up the offer. It wouldn’t let me submit swap information for my current phone but when my new phone came there was a box to send my old device back in. I am unclear whether I have ...
I upgraded my phone and was told I would receive a trade in pack within the next few days of receiving my new iphone. I was giving 2 weeks to send my phone back. After a week I did not receive a trade in pack so I filled in the online form received a...
ordered a phone contract yesterday evening and i still haven’t received anything after they took the upfront cost. what to do next?
I ordered a pixel 8a on 10/11/24 with the website saying i can claim some ear buds 2 weeks after purchase.. this is still shown on the ee site as per attached screenshot.. yet aparently the claim form has closed.. Why are you advertising something a...
Hi all, applied for new contract yesterday in the afternoon, received email with confirmation and deposit has beed taken from my account but nothing since then, dont know if i passed a credit check etc. does ee contact and do checks on saturdays ?
