Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51683 Views
  • 117 replies
  • 15 Helpful

Resolved! Trade-in confusion on iPhone 15 Pro Max

I ordered an iPhone 15 Pro Max 256gb blue titanium on 5/10/2023. Since then the only communication I’ve had from EE is to tell me to send my tradein handset back or risk losing out on my free upgrade and pay something like £459/per month extra. What’...

ChrisB97 by Visitor
  • 328 Views
  • 1 replies
  • 0 Helpful

iPhone 15 max

I order an iPhone 15 256 max from the store and was told 2-3 days, but the order still shows  waiting for confirmation???I was told it was in stock so not sure why it hasn’t been confirmed. I went into the store who weren’t helpful, just said keep ch...

undelivered phone

 hi, I ordered a new iPhone 15 promax around three or maybe four weeks ago. One for my daughter and one for myself. My daughters arrived a few days after ordering and mine was scheduled to be delivered on the 17th of October. On the day of the delive...

Resolved! Upgrade date

How can I find my upgrade date 

Xranger by Visitor
  • 416 Views
  • 1 replies
  • 1 Helpful

Order

Hello dear just right now I placed new order with us but unfortunately no email no txt strength I paid for the front cost of £30 can someone have a look please 

Waziri8 by Visitor
  • 218 Views
  • 1 replies
  • 0 Helpful

Switching from PlusNet / PAC code

Just placed an order today to switch from PlusNet to EE. Part of the form requested my PAC code to keep my old number which I completed.  Order said delivery of SIM and switching my old number would take 2-3 days.My confirmation email says that the s...

Order tracking

I've received an email with a oder number but it won't work when I'm trying to track my order. I've received nothing from DPD to say when my new device will be delivered 

Sophie204 by Investigator
  • 442 Views
  • 3 replies
  • 0 Helpful

Canttrack phone samung galaxy s22

I have pay 30 pound for upfrontHello I have paces a ordered for a phone samung galaxy s22 right I what to kwno if gone through to your end.

Fayem1994 by Investigator
  • 317 Views
  • 8 replies
  • 0 Helpful