Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53203 Views
  • 117 replies
  • 15 Helpful

Delivery

Read more  Dpd driver arrived with phone but have not been sent a code to verify where and how do I get a code to get my phone from delivery driver

Trying (and afiling) to place an order.....

I see from 2 other threads that the process of ordering through the website may be a little wonky.For two days I have tried - as an existing customer - to add a second SIM card. I get so far then the message comes up  "Sorry, can't display that page"...

PeteBrid by Explorer
  • 370 Views
  • 3 replies
  • 0 Helpful

Collecting phone from store

My phone has said it’s delivered on DPD on Tuesday afternoon but I still haven’t received a text to say I can collect it. How long is the wait for this normally?

Mich2901 by Explorer
  • 1888 Views
  • 3 replies
  • 0 Helpful

order

Hello, could somebody please help me. EE didn't take my payment of 30 pounds in time so my bank reverted the money back to me today as soon as dpd messaged me saying they have my package and it's coming today. How could i make this payment again with...

6grl by Contributor
  • 319 Views
  • 1 replies
  • 0 Helpful

Resolved! Order being processed?

Hello Community!I have added a PS 5 to my account today and paid the £5 upfront. After the payment has been made I have received an order confirmation with my “xko” order number. I am not able to see the order in my account which is why I have called...

order

i placed an order yesterday ( 27/11/23 ) and was told on the phone that it would be delivered by 11.00 am today ( 28/11/23 ).but hasnt arrived and unable to track it on line, any advice. Thanks