Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62511 Views
  • 120 replies
  • 15 Helpful

My upgrade pre order

I upgraded last week and still haven’t had any update on how the order is going, iv never upgraded over the phone before so not to sure how long things take.  xxxx Is my order number and every time iv tried to check on the progress of the upgrade the...

My iPhone order

I been wanting for my iPhone pro max and still waiting for it to arrive 

Carl225 by Investigator
  • 513 Views
  • 3 replies
  • 2 Helpful

Order not processed

Placed order on the 25th September - No response or tracking info by the 30th September so called helpline.Seems that it is not possible to order the package i requested even though the system let me.Went through it with member of staff, signed all t...

NUSIM22 by Contributor
  • 592 Views
  • 3 replies
  • 1 Helpful

Any news on iPhone 16 pro max black titanium 256GB restock

Hi all I ordered the iPhone 16pro max black titanium 256GB on the 28th September I have got my confirmation email however I know it’s going to be a bit of a wait I was just wondering if anyone knows any more info on when more stock will come into ee ...

Add ons

Hi I want to add a iPad to my account but every time I call just sends me a message I can’t speak to a person 

Free gift

Still waiting my cash back and free gift

Garry33 by Visitor
  • 377 Views
  • 1 replies
  • 0 Helpful

Resolved! Iphone purchased without order information

Hello everyone! I hope it goes well!, On 09/30 I bought the Iphone 16 Pro Max, everything was going well until the moment of payment, when I just processed the payment, the page froze and it didn't advance anymore. They debited me the payment amount,...