Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58259 Views
  • 122 replies
  • 15 Helpful

New Sim Only hasnt arrived

Hi, I ordered a new sim only on the 20th. I still have not received them ( as EE added another when ordering.) Phoned customer services on a friends EE line and they are saying it has not been put through on there end. Please can someone help. I have...

GP882 by Visitor
  • 317 Views
  • 1 replies
  • 2 Helpful

Getting a sim for family visiting from abroad

I have family coming to the UK from abroad for a holiday and they would like to get a sim to use while here as it's cheaper for them. I am ordering one online and have come to the section re PACs and STACs. Can I just ignore this as it's not a case o...

ll48 by Investigator
  • 477 Views
  • 5 replies
  • 2 Helpful

Resolved! 2nd complaint in 2 months

Good evening,Last month after I had been with EE for 6 months on a SIM only plan, I was told I could upgrade to a handset. I went on webchat and went through all the usual what type of phone, colour, size etc, and the advisor said, thanks for your or...

Rlarkin1 by Investigator
  • 723 Views
  • 3 replies
  • 1 Helpful

Don’t order anything from EE bunch of scammers

Don’t order anything from ee ! I made an order delivery stated 2-5 days it’s been well longer then that my last day in the uk tomorrow won’t be home for 2 months so god knows what happenes to my order . You got 14 days to refund but first you need to...

Okr66 by Investigator
  • 497 Views
  • 4 replies
  • 0 Helpful

Oreder over the phone

Morning.  I dealt with a fab guy for EE yesterday, who sorted a great deal over the phone. He gave me an account number and said to download the app. I asked if I needed anything else.I have paid the upfront cost, not had a single email so I don't ha...

Ordered to the wrong address

Ordered my son some headphones this evening and somehow selected our correct street and summer but in a different city? Can this be corrected before they get delivered? 

No confirmation email for order

I ordered the xbox series x bundle with £140 ee game card yesterday morning, but I haven't received the confirmation email.I paid £10 up front.I also did a separate order for a switch, which the £20 upfront payment is showing on my account, and I als...

Unable to make calls after upgrade

Upgraded my £5 rolling pack to a £10 months sim. £10 for unlimited data, texts and calls. paid £10 on the 13th, still hadn’t received the sun as of today 25.06.24. Called 150, spoke to someone and they said they could just upgrade my current sim to t...

Elaya by Investigator
  • 525 Views
  • 9 replies
  • 0 Helpful