If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
EE cancelled my order in November without my consent and initiated a new order, it is unclear why. I had already received the hardware (router) for the original order and then they sent me another one for the new order, and then asked me to return th...
release date s25
Looking to purchase Sony XM4 headphones and EE seems to have them up at two separate prices? Hesitant to purchase the cheaper ones even though I'm 90% sure they are the same product!
Can someone give me a phone number where i can call to speak with someone from customer service? Every time i call i just need to press buttons to hear a robot. I want to speak with a real person not a robot. I made an order and after 7 days is still...
I placed a order for a new phone contract over 2days ago now, I've received the order tracking number and confirmation email but that's all I've heard, I keep trying my tracking number but it keeps saying its timed out. What do I do? Do I wait? phon...
Hi, I’ve paid the £30 upfront fee on a new contract but have not recieved any email. The money has left my account. I’ve checked junk email too
i have made an upgrade anytime in which i have to send my old phone to Likewize (EE trade in partner). I have done that and according to Royal Mail the package was delivered early morning on the 31.12.24. i Know it is early days especially with it be...
Hi - i have received a mail asking for me to return some kit, which I am happy to do, but I haven't received any returns bags. Any advise on where I can get these from.
EE has the worst possible return process in the whole of UK. This was the first time I have bought something from EE, and it will be the last.It has been 5 days, and I am trying to return a laptop. Your support staff keeps telling me that a courier w...
Can I add a TV to my bill if only have broadband and EE TV. I know if you are paying for a mobile phone you can add it but don't see an option if you are just a broadband customer.My TV is broken and this would be a much easier way for me to afford o...
