Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57105 Views
  • 120 replies
  • 15 Helpful

Samsung Watch 6 Mobile Plan

I just recently bought a Samsung watch 6 and tried to add my mobile plan to it.  But it says there was an error and gives me an error code of 118.Now, when I ordered it I couldn't figure out how to keep my number so it was ordered with a new sim.  Do...

Resolved! Phone delivery

Hi, I upgraded my mobile phone and the new one will be delivered tomorrow. If id needs to be shown will they accept my sons driving license as he has the same last name as me and lives at the same address? It’s just that I don’t have any photo id. 

Resolved! iPhone 14 Pro Max

Ordered an iPhone 14 Pro Max 1Tb space grey on 02/01/2023. Email says “dispatch expected within 24 hours” yet I’ve heard nothing for the last 2 days. Any idea what’s going on and how long it’ll take?

RDV by Valued Contributor
  • 3859 Views
  • 42 replies
  • 4 Helpful

Mobile phones

I wanted to buy a mobile from your ee a few days ago, and you gave it but I didn't accept it because my younger sister gifted me a mobile. Now my mobile is broken..can i get mobile again from you in installments.

J9876543 by Investigator
  • 311 Views
  • 1 replies
  • 1 Helpful

New phone

Just ordered a new phone, ee took the upfront payment, the phone isn’t in my basket and I haven’t received and email saying it’s been processed, the page after paying didn’t load properly could this be the issue? 

Aaronmcm by Visitor
  • 303 Views
  • 1 replies
  • 0 Helpful

ETA on my order

Hello, I made an order (***********) and I'm still waiting for the item, I was wondering if I could get an ETA.  Other than the first email saying I've made the order, I haven't heard anything since.   Cheers James

Narvask by Investigator
  • 325 Views
  • 3 replies
  • 0 Helpful

Charged 254£ 😭😭😭

Has anyone any experience with ordering an extra sim. it never arrived.i phoned them and they’d mistakenly sent it to a previous address.luckily I noticed before the 14 day cooling off period just. I cancelled it and they refunded me the first month ...

Jbdubz by Visitor
  • 306 Views
  • 1 replies
  • 0 Helpful

Refund

I order iphone but it cancel how i get my refund?My reference number, **********************

Order placed 48 hours ago

Good morning, Can I speak to anyone about an order? I have tried tracking it and nothing, tried calling and cannot actually get through to anyone to speak to them about it. Order was placed 48 hours ago, it was in stock and advised to be despatched w...

ZCC85 by Investigator
  • 482 Views
  • 4 replies
  • 0 Helpful