Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51687 Views
  • 117 replies
  • 15 Helpful

Resolved! Legion Go Order

Ordered the Legion Go when pre orders went live, at the time it said expected delivery 31st of October, I’ve had no update since and my card is yet to be charged,I see the product page on the website now states the 10th November for stock due date, c...

Subieeee by Investigator
  • 378 Views
  • 1 replies
  • 0 Helpful

Resolved! Account Debited but no confirmation from EE

Hello,I just bought the mobile 4g wifi with unlimited data (£40 upfront, £50/month). I confirmed everything and my account has been debited the £40 upfront.After doing so, I got the message 'Sorry, we've performed our checks and unable to continue wi...

miketest by Visitor
  • 289 Views
  • 1 replies
  • 1 Helpful

Resolved! Pixel 8 pro delivery and free watch

I ordered the pixel 8 pro on the 9th Oct. I received an email confirmation but nothing else since and I'm still waiting for delivery. If it does not arrive before the 29th, I won't be able to claim the free watch as I won't have the serial number? Pl...

Resolved! Amazon echo

Hi I ordered an Amazon echo dot as an part of an add on to my plan one the 1st of October and there is still no sign of it being dispatched after 4 weeks

Pre-order Pixel 8 pro no reference no?

Hi placed an order on 10th Oct.  However, can see no record on my EE app or email confirming pre-order. Understand, firstcome but can see no record of orde or update? 48mins on phone to support confirm there is an order but told to wait? Any update a...

Luby_lu24 by Investigator
  • 313 Views
  • 5 replies
  • 0 Helpful

Please call to discuss your order

Hi AllI have seen a number of posts on this issue over a number of years, but none seem to have received helpful answers.I am autistic with severe social anxiety, to the point where phone calls are extremely stressful for me. I have ordered a new pho...

caclewes by Visitor
  • 1759 Views
  • 2 replies
  • 2 Helpful

Google pixel 8 pro delivery

Can someone at EE tell me when my order will be dispatched please?At the moment it only shows as pre order confirmed.I do not have time to wait for 30mins on the phone to speak to someone. I have my order number. 

James0797 by Investigator
  • 812 Views
  • 8 replies
  • 4 Helpful

Awaiting my iPhone 14 click and collect order

I ordered an iPhone 14 on Thursday 19th October and it said it was due to be at the store to be collected by Friday 20th. It has now been a week with no communication about my phone but I have an order confirmation. Tracking also will not work with m...

087nat by Investigator
  • 290 Views
  • 5 replies
  • 0 Helpful

iPhone 15 Pro Max Order

I ordered my 15 Pro Max in Natural Titanium on 22/09/23 and it's going to be a month in 2 days since I've done that. I haven't even received any confirmation emails regarding this upgrade. Are there any updates as to when I will receive this? I would...

autoid by Investigator
  • 445 Views
  • 6 replies
  • 0 Helpful