Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by • EE Community Support Team
  • 71509 Views
  • 124 replies
  • 15 Helpful

Resolved! Passcode

I have got a new phone contract through EE. However the phone tried to get delivered the other day, we got refused delivery as I do not have a pass code to give to the driver. Apparently I should of received a text however I am not receiving any text...

Abbie261 by • Investigator
  • 875 Views
  • 5 replies
  • 9 Helpful

Paid £30 for new contract, no further contact

New to ee. Paid £30 for new contract phone. Had email. Tracking doesn't work. Like many others had said. I paid on the 2nd. It's the 7th, and no further email or text. If I'd realised it would take this long to get the phone. I'd have stayed with my ...

Gothy82 by • Investigator
  • 1048 Views
  • 7 replies
  • 8 Helpful

Resolved! Preorder the s25 ultra but tracking number wont work

I reordered the new samsung s25 ultra on the day of reorders being released. I got a email confirming my order but when I try to track the order it doesn't work at all. Bit worrying considering it's out tomorrow and i have no idea when or if I'm gett...

Resolved! I order a nvidia 4070 ti super on the ee online store but

Hi. I need to know something about my cart with my nvidia 4070 ti super on the ee online store but i got the credit offer from the ee finance. I am just waiting to get paid on midnight tomorrow but it out of stock. I still got it in my cart when i pa...

Resolved! Phone Delivery

i ordered a phone since thursday but i havent received any follow up mail or update. Please what is going on?

Gemiinii by • Explorer
  • 502 Views
  • 1 replies
  • 2 Helpful

Resolved! Ref number

I've tried tracking my phone but ref number is to long

Resolved! Order# *********

I have not yet received my order placed 05/02/2025 [Mod edit: Please do not post order numbers on the public board. Thanks!]

Samsung S25 Ultra - tracking

Hey guys,I preordered the new phone 2 weeks ago and I got an email saying it's been despatched and on it it'll say you'll be given a DPD tracking number etc in messages but it's been 2 days and I still haven't received my DPD tracking. Also I getting...

No confirmation email

I ordered an iPhone 16 pro max last night and when the payment was accepted my screen went black and no confirmation on screen or email was sent. Ring customer service they told me to wait 24hrs but it’s not on.

Macyk25 by • Investigator
  • 1254 Views
  • 9 replies
  • 9 Helpful

Discounts

Good afternoon everyone. I want to hear your experience with this. I pre ordered the s25 Ultra and chased delivery as I hadn't received anything. I rang EE today to find out why.They said 2 discounts were applied to my order so it was put on hold and...