Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57528 Views
  • 123 replies
  • 15 Helpful

Resolved! New contract

Hi…Had my Credit Score checked by the Team few hours ago. But until now, no communications(email/text message) received.Any thoughts?

Momo33 by Explorer
  • 445 Views
  • 3 replies
  • 0 Helpful

Re: Wrong phone ordered.

Hi leanne,  i am hopeful you advise, i have upgraded both my phone and tablet contracts over the phone this evening and believe the agent has miss sold me a device  that is good as new with stating so rather than a new device which is what i wanted. ...

Tk184 by Contributor
  • 627 Views
  • 5 replies
  • 0 Helpful

Order

 hi, does this mean my order has gone through? I’ve received a confirmation email and a direct debit one but nothing else unsure if I’ve beeen accepted? 

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Alisha44 by Explorer
  • 373 Views
  • 3 replies
  • 1 Helpful

Chat

I wanna chat with some one but I don't know how to do it 

Awaiting new sim

Wonder if anyone can help..I ordered a new sim nearly 2 weeks ago and it still hasn’t arrived. Any number I find to speak to someone doesn’t lead me to the right place. Should  it have arrived by now??Thanks in advance! 

Harry__ by Visitor
  • 313 Views
  • 1 replies
  • 0 Helpful

eSIM details

Hello people!I have recently ordered an eSIM with a plan on it with a transfer on to my old number and I was wondering how long I should wait and how am I going to receive my number? Online or physically via post? 

Resolved! cant upgrade help!

hi there.Ive had my sim only for just over 6 months now,and I fancied a new device as it came up eligible for upgrade(well its been counting down the days for me really on the app )so I picked the new iphone 15 and everythings fine,until i get to the...

stui by Explorer
  • 615 Views
  • 3 replies
  • 1 Helpful

Add on I phone 15 yellow

Ordered an add on 2 days ago keep checking progress it's just saying can't be shown right now 

Kjo3 by Visitor
  • 403 Views
  • 1 replies
  • 1 Helpful

Iphone 15 monthly payment

Hey everyone, i ordered an iphone 15 from EE , they sent me a sim card followed by some papers that show instructions about monthly payment but still not mentioning any iphone , I just want to know what will happen next ?thanks

Ytk by Explorer
  • 439 Views
  • 3 replies
  • 0 Helpful

Returns not received

Hi, I was wondering if someone could help me. I had torrid time with EE with joining them and was lied to about a few things from the person who signed me up. They promised phone calls to sort out my issues and never called once. I inevitably left th...