If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Joined EE yesterday found a phone and Sim card cut to the end and took the upfront fee and set up direct debit. And now I can’t see anything although the money has gone from my bank
Hi I made an order for sim only after my contract ended and I am still paying full price can you advise before I cancel the direct debit [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]
Hi I made an upgrade yesterday and your sending me the wrong colour I asked for I asked for yellow please
Hi,I processed my upgrade about 30 mins ago, the website took the upfront cost but then crashed and I’m quite concerned as I haven’t received an email/text to confirm my upgrade. My app hasn’t updated either, has this happened to anyone else? Is the...
Hi,I am posting here for any suggestions and hopefully to get the attention of some EE staff. I recently ordered 2 monthly mobile services and specifically requested eSIM due to exisiting SIMs that I need to keep active. One of the services was order...
Hello, my name is Josesito *******, my phone was lost 2 months ago. I already notified you and I am waiting for you to send me my new phone, please. [mod edit: removed personal details from the community]
I'm a little concerned about my recent pre order that I did in store, i pre ordered the s24 ultra and wanted the free upgrade too the 1tb version, however my contract says I will be getting the 512mb version will I still get the 1tb or the standard ...
Good evening, I requested an iPhone 15 Pro Max through the website and the amount of £30 pounds was removed from my account and at the end of the order to confirm the screen went white and my order did not complete. I didn't receive any email or SMS ...
Just want to see if anyone else got a text message today after preordering the S24 Ultra that it's going to be disptached in 1 day? I didn't think it would have been that quick.
