Cancelled order

[Johndowd]

I placed a order yesterday paid the upfront payment and today i got a text saying order cancelled could someone tell me why and when will my refund be 

[Johndowd]

I ordered anew phone yesterday paid the upfront payment yet today i got a text saying my order has been cancelled 

[Northerner]

Hi @Johndowd 

Can you clarify your question as your post is a statement.

Thanks 

[Johndowd]

I would like to know why and why they took payment if not going to send phone

[Ritu_D]

Hi @Johndowd 

Welcome to the community. 

I am sorry to hear you have been advised your order is now cancelled. 

Is your payment showing as pending? 

When a order is made online, the payment is usually pending until the order is accepted by the back office team. 

Thanks 

Ritu

[Schockwave]

@Johndowd , it can take up to 10 days, but probably less for the pending refund to be removed, as it usually is pending and not taken out, I would suggest you check your bank account, you should see it as pending.