Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51707 Views
  • 117 replies
  • 15 Helpful

Resolved! iPhone 15 - anyone else waiting over 28 days?

Hi all, ordered the iPhone 15 pro max (standard colour and spec) on 21st September and still not delivered (currently a 32 day wait as of 23rd oct)Phoned EE, but they were useless and couldn’t provide any more info.anyone else waiting over 28 days or...

No confirmation but the money has been taken

So today I upgraded and paid £300 upfront but unfortunately, there’s no confirmation email, I checked my bank the money has been taken. What is happening and what do I do now? 

MegumiPT by Investigator
  • 430 Views
  • 9 replies
  • 1 Helpful

Awaiting pixel 8 pro

does anyone know how long the pixel 8 pros are taking to be delivered at the moment? I have tried tracking on EE and it’s still saying awaiting confirmation on delivery date and also nothing on DPD. Thanks

Betha1907 by Investigator
  • 463 Views
  • 6 replies
  • 2 Helpful

iPhone 15 pro max

How long roughly is it for dispatch on iPhone 15 pro max? Ordered it over a week ago. Has anyone had it delivered before the estimated time they had originally been told? 

Beckymcd by Investigator
  • 395 Views
  • 4 replies
  • 1 Helpful

Resolved! Orderd SIM instead of Esim

I have just placed a new order and have realised I have ordered a physical SIM instead of an ESIM.  I have been unable to contact EE as my number is not yet recognised.  Any suggestions would be helpful please. Thank you.

Order confirmation

I placed an order for a new phone. When I landed on the payment page, safari froze and went blank. But the payment was taken from my account. I did not receive any confirmation email from EE.I have been waiting for a while now and I am worried now as...

Iphone 15 Pro Max delivery

 Hi all,For those who are waiting on the Iphone 15 Pro Max (not sure if this is helpful!)….but I am also waiting on one, 256GB in Black, ordered on 27/10.When you go to order one, it now says “usually dispatched within 21 days” whereas before we were...

Ordered online without an account

Hello,  How can I track my order if I have ordered it without an account? No confirmation email was sent to the email address I provided when filling up. My upfront payment was also been paid.   I hope someone can answer. Thank you,

ChrOm by Visitor
  • 353 Views
  • 1 replies
  • 0 Helpful