Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 65039 Views
  • 120 replies
  • 15 Helpful

Info order

Morning everyone. I would need some help if possible. I place an order yesterday for an Apple iPhone 16 pro Max 1~Tb. I received the confirmation email with reference number and during ordering I noticed that the despatch would have been 1 working da...

Andocide by Visitor
  • 345 Views
  • 1 replies
  • 0 Helpful

Call back

Does call back ever work?Tried to call. No response after 45 mins EE disconnected the call.Tried to use the online options. Go around literally… in circles.Not a commonly asked question, so no answer online.Asked for call back multiple times. Never r...

ES777 by Explorer
  • 581 Views
  • 5 replies
  • 1 Helpful

Resolved! iPhone 16 pro max

 Hi I just got this update on my order for the iPhone 16 pro max was wondering if this means I’ll be receiving my new phone sooner rather than later 

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Howden96 by Contributor
  • 2853 Views
  • 19 replies
  • 9 Helpful

Resolved! Retuned order to EE

Hello! I started a new contract on a Samsung galaxy 7 watch, my Id is out of date so could not collect from EE store, I haven't seen any updates on it being returned to EE via DPD and it's been over a week, can someone please help? Thank you!

Did not honour the price

got this price online but then talked to two sale people about it but both could not help me as soon as I went to check out the phone would change colour I sent the pictures to both members of the sales team and spend around 2 hours trying to get the...

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Bhavik_b by Investigator
  • 689 Views
  • 6 replies
  • 0 Helpful

SIM only delivery.

Good morning,How do I know when or if my Pay Monthly SIM will arrive or even if I have been accepted.I have a Successful EE order email

Resolved! Upfront payment

Hello I paid an upfront payment for monthly instalment plan for device.But they cancel my order. So I want to return back my money? 

Mirza786 by Explorer
  • 515 Views
  • 3 replies
  • 1 Helpful

Resolved! Upgrade

On Friday, I went to upgrade my phone. I wanted the A55 with 256GB storage. I selected that but wondered what other colours were available. I browsed the colours but none were available with 256GB. So I went back to Amazing Blue and was 99% sure I se...

Tom_40 by Visitor
  • 497 Views
  • 1 replies
  • 1 Helpful