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My basket

Iainp73
Investigator
Investigator

‎25-04-2025 05:16 PM

I have been trying to order a 65” TV now for nearly 3 weeks. I go online and choose the TV I want and click add to basket but then it says this service isn’t available at the moment try later. Then I get an email to say the item is still in my basket waiting for me, so I click on the link in my email to complete my purchase but when I loads up it says I have nothing in my basket. I have called customer service and they just tell me to try later but I just get the same all over again. I went to an EE store and they couldn’t help me either. What’s the point in advertising these TV’s if you can’t purchase them. Someone PLEASE help. 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎25-04-2025 05:40 PM

Hi @Iainp73 

You might need to speak to EE CS on 150 and they will take a look at your account.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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Iainp73
Investigator
Investigator
In response to Northerner

‎25-04-2025 06:34 PM

Thank you
Sent from my iPhone 14 Pro Max
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