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My basket

Iainp73
Investigator
Investigator

‎25-04-2025 05:16 PM

I have been trying to order a 65” TV now for nearly 3 weeks. I go online and choose the TV I want and click add to basket but then it says this service isn’t available at the moment try later. Then I get an email to say the item is still in my basket waiting for me, so I click on the link in my email to complete my purchase but when I loads up it says I have nothing in my basket. I have called customer service and they just tell me to try later but I just get the same all over again. I went to an EE store and they couldn’t help me either. What’s the point in advertising these TV’s if you can’t purchase them. Someone PLEASE help. 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎25-04-2025 05:40 PM

Hi @Iainp73 

You might need to speak to EE CS on 150 and they will take a look at your account.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Iainp73
Investigator
Investigator
In response to Northerner

‎25-04-2025 06:34 PM

Thank you
Sent from my iPhone 14 Pro Max
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