Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52201 Views
  • 117 replies
  • 15 Helpful

15 Pro Max White

I thought I would try to create a proper thread for all people that have ordered the 15 Pro Max in White. As this seems to be the only colour that everyone seems to be having huge delays with. This is to share when you ordered, what memory size and i...

Pixel Pro 8 lead times?

I ordered pixel pro 8 obsidian 256 GB 15th October, nearly a month later I'm still waiting?  Every week I get the update with "Good news", except the one where it's actually shipped.Based on a scan of the community forums it seems orders aren't being...

Good morning

I would like to know about my order plz I got an iPhone 15 and I paid £30 just wanna know an update plz 

Iphone 15 pro max 256g in white over 45 days wait

Ordered my phone on the 29th of Sep still nothing. Anyone else in the same situation?Just wondering what number in the queue I am.I was considering switching to the Blue Phone as it is only 14 days wait but everytime I call EE they say they are certa...

valroz by Explorer
  • 337 Views
  • 3 replies
  • 2 Helpful

Resolved! Failed Order Payment

Hello,I think I have put this in the correct location.I attempted to open a new phone contract yesterday, completed all the details, and then when I proceeded with the payment, the ‘request could not be completed at this time’ but the payment was sti...

Thaiytum by Investigator
  • 994 Views
  • 7 replies
  • 0 Helpful

Resolved! Expected delivery date for Pixel 8 Pro

Hi, I ordered the Pixel 8 Pro on the 17th and it states on the 'track mobile order' page:"Your Pre-Order is confirmed" but also says "Expected delivery date: Awaiting confirmation"Any ideas as to when it may arrive please?Thanks

iPhone 15 pro max white 256gb

ordered the iPhone 15 pro max on the 28th of September and still nothing has anyone received theirs?? I was told on fb messenger by EE last week they’d expect latest to be dispatched would be today the 6th November 

Levi04 by Contributor
  • 833 Views
  • 12 replies
  • 2 Helpful