Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51702 Views
  • 117 replies
  • 15 Helpful

Anyone waiting on a google pixel 8 pro?

Ordered on the 15th Oct and still haven't received it,  no updates at all.are we all waiting or have some people received them already? thanks 

dk46 by Visitor
  • 435 Views
  • 4 replies
  • 2 Helpful

Incorrect order upgrade

I have upgraded to Apple 9 watch and chose pink. Went back to add insurance and when I checked out it had ordered midnight I need to change order as it’s completely wrong both colour and size 

J-lo by Contributor
  • 265 Views
  • 1 replies
  • 0 Helpful

Order reference ID is missing

Hello,Today I called at EE to purchase a new plan and an iPhone.I talked to the agent for around 45 mins. Her name was Rebecca Andrews.I ordered an iPhone and took 25gb plan for myself. She send me a link which stated as "Hi dalha dana. Please join m...

Talhadana by Investigator
  • 482 Views
  • 7 replies
  • 1 Helpful

Re: Introducing Pixel 8 and Pixel 8 Pro

So I ordered on the 14th. Got told yesterday the order was stuck in the system which was why I haven't received the phone yet as EE Store have +50 available to buy for cash. I was told they would rush the order through and I would receive it today. S...

iPhone 15 Pro Max 256gb Black Titanium

So apparently from Friday the 27th my phone is at the DPD warehouse. To be told that I will have to wait 2-3 working days, if I don’t receive by then to contact EE again. But also been told that my phone was at the DPD warehouse since the 25th, waiti...

Late delivery iPhone 15 pro

Ordered my new phone on Friday 22/09/23 and paid for delivery . Was told it would be with me  today 25/09/23. My order status is saying awaiting dispatch . So it doesn’t look like I’ll  be receiving it tomorrow either as it says will be dispatched wi...

Resolved! Returns are purposely slow to extend past 14 days

I got myself a 5g home broadband but I decided to return it due to intermittent signal strength after 1 week of owning iti have since try to get a return pack twice with no success and when the returns team finally contact me, they tell me that it’s ...

C3ry5 by Investigator
  • 387 Views
  • 4 replies
  • 5 Helpful

Hi

I just ordered the iPhone 15 pro max but is telling me to call back for some information can someone help me please 

Maria21 by Explorer
  • 229 Views
  • 1 replies
  • 2 Helpful