Hello @ShellyT83 ,
Welcome to the community,
Sim cards are sent via second class post, but you should have received it by now.
You can go to an EE Store with photo ID and get one there or try ringing customer service by pressing option 2 to get through to a guide , see ways of ringing them in my signature.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
