Order

YS2383 · ‎19-04-2025

I ordered the iPhone 16 pro max and I received a receipt but I haven’t gotten a order number that I can use to track my order. I ordered around 5am on the 18th of April. I know it’s only been a day but I just wanted to check what was going on since I received no update after I had gotten the receipt emailed to me.

Northerner · ‎19-04-2025

Hi @YS2383

As a bank holiday it maybe your order is not processed yet. I suggest giving EE a call and check your order:

https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎19-04-2025

Hi @YS2383

As a bank holiday it maybe your order is not processed yet. I suggest giving EE a call and check your order:

https://ee.co.uk/help/contact-ee

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎19-04-2025

@YS2383 , have you checked your spam/junk folder?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.