My daughter ordered a new phone from EE early this week ,shipped via DPD it didn’t arrive on the first day it was supposed to and then arrived 4 hours past the quoted delivery but this was not the worst of it..
my daughter opened the package and inside was a used iPhone 14max pro,the packaging was open and no seal on the phone box but paperwork stated iPhone 16 and a case was enclosed for an iPhone 16
after speaking to customer service the EMI number of the phone received was registered in Australia
this has now got to be investigated by dispatch who told her to email them the details but still awaiting a response and in the mean time no shiny new phone
can anyone shed any light on this please? I think it’s been stolen at some point but how and by who?
