Hello @Marto71 ,
Welcome to the community,
You need to speak to customer services, otherwise you will not get your order. I would ring them and then press option 2 and you will get through to one of the guides.
Your £30 upfront cost should be pending in your bank account.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
