Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64039 Views
  • 120 replies
  • 15 Helpful

Ipho e Collection point

I booked a I phone At Romford EE store, but now that Store is under Renovation,  now where can I collect my phone

KOMALEE by Visitor
  • 377 Views
  • 1 replies
  • 0 Helpful

Resolved! iPhone anytime upgrade non return

Can someone tell me the fee for not returning a iPhone 15 pro max 1tb?I was advised online tgstbit was £550. But I've had an email saying £715! Thanks 

Resolved! Phone order

Made an order on the 7th put my name in incorrectly need to cancel it

KirstyS8 by Visitor
  • 360 Views
  • 1 replies
  • 1 Helpful

iPad 2022

Hi I'm getting my iPad delivered to my local EE store today can someone give me an update on it if there's one

Bubble65 by Explorer
  • 361 Views
  • 1 replies
  • 0 Helpful

Order update

Hello,   My name is Daniele date of birth: ********* I placed an order on 26/10/2024 and I still have no feedback about the delivery date. ordem number:  xko********** email: ***************** [Mod edit: Please do not share personal details as your p...

New customer no order update

Placed an order for a pay monthly device two days ago. Got the order confirmation e-mail but I've heard nothing since, despite being told I'd get tracking when it's dispatched. I confirmed with the live chat option that the device was in stock and co...

M2690 by Investigator
  • 1145 Views
  • 5 replies
  • 5 Helpful

Sheer frustration

I ordered an upgrade to my phone contract of 20 years (originally Orange)  on 24th October.  New phone arrived next morning but I could  not take delivery of it because the delivery man needed a PIN which I  couldn't provide as my existing phone was ...

Winlobb by Contributor
  • 564 Views
  • 3 replies
  • 0 Helpful

How to cancel an order with EE

Please forgive the lengthy diatribe... I'm frustrated but I'll provide the background.05/11 my BT TV box died (no Factory Reset working)06/11 contacted BT to request a new one... got the pitch about EE and as it BT becoming EE agreed07/11 Delivery of...

PJM52 by Visitor
  • 523 Views
  • 1 replies
  • 0 Helpful

New Phone Order

I recently ordered from EE around a week ago the iPhone 16 pro max good as new model in Natural Titanium and was told that I can expect dispatch within 2-3 days. I got a message the next day saying there will be delays however the product is still in...

ag1235 by Explorer
  • 594 Views
  • 3 replies
  • 0 Helpful