If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi can anyone help I've had the new samsung z flip 6 which says comes with the samsung ear buds how do you claim them?. Many thanks
I ordered the Google Pixel 9 Pro XL online last week - and because I am trading in my current device my order was on hold. Then it took 2 days of waiting on the phone to speak to someone who then cancelled and recreated a new order for me on 15 Augus...
Purchased a SIM only.waited over 7 days for deliveryhad to call customer services number and wait over 60 minutes.
Hi, I recently upgraded my mobile phone and also broadband and had two returns bags with two different return addresses on which is baffing as to what goes in what bag and to which depot. Ones to Bt/ee returns Yorkshire distribution centre which I w...
Unable to track my order, have been given 2 order references. Does anyone know when these orders should ship?
Hi, I placed an order but then got asked to contact customer services to proceed as you need a few details - I can't call because my phone is broken (hence the need to place an order). Is there another way to do this?
hi, I ordered an iphone 15 pro max titanium 512G phone yesterday, money was taken, but it tells me to call but no one answers what I have to do to approve the order ok
I ordered the new Google Pixel 9 Pro 256MB Rose Quartz a week ago, received an email to confirm my order but nothing else. When is it likely to be delivered please? Thank you in advance.
hi xko******** [mod edit: removed personal details from the public forum]
Hi, I ordered a TV on my account and I got a email confirmation stating its on the way but I can't even track it on my EE app. Also impossible to speak to anyone! It said it will be delivered in 1-3 working days and it stated it was in stock. Very fr...
