If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I have just upgraded both my phone and tablet. I have received my phone but my laptop is on back order. Does anyone know how long it would take to receive my laptop? I have tried to contact EE through chat but had no answer. I'm just worried that my ...
How do I remedy this situation? I am also in Spain at the moment.
I placed an order yesterday afternoon at 15:30pm and the order is not showing on my account nor is it viewable by EE when I have called them. This was for the PSVR2 and I have had the upfront cost taken, and received an email saying it’s on its way, ...
So I ordered a product with EE on the 06/10/2023 as a pre order. They couldn’t confirm the exact date but said once it’s been launched. The launch happened and didn’t hear anything from EE, not a problem as they have lots going on. So I contact EE fo...
Hello I have a discount code how do I add to my sim contract I only had done my contract a few days ago thank you
I would like to cancel my order and get a refund please
I'm having the same issue. Ordered over a month ago. Inundated with messages about all the changes to my contract.... But no phone. It would be appreciated if they would just let us have any information on this!
I haven’t received my trade in pack yet, how long after upgrade activation do they normally get sent out?Also, I notice on my account details I was given a £4.50 trade in against my old iPhone 11 which doesn't seem right, I would have expected at lea...
On order my upgrade I was told the wait would be more than 28days!! It has been now 34 days I have had messages to say my contract has changed this morning to new one but I haven’t yet received the phone!! How long have people waited for their iPhone...
I have ordered my IPHONE 15 PRO MAX about 6 weeks ago and have actually waited for more then 28 days as stated on there terms and conditions. But no handset as yet - they have accidentally given my phone to another customer.
