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16-04-2025 10:42 AM
Hello I placed order for s25 on 13//4/2025 and herd nothing since getting a little concerned now as paid for upfront fee and don't have my device yet or any idea when it will be dispatched and delivered
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16-04-2025 12:50 PM
Hi @Kelly738.
Welcome to the community.
I know you'll be keen to get an update on your order.
Have you been able to check your Junk/Spam folder for any emails from EE? Was this an upgrade or a new contract order?
Debbie 🙂
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17-04-2025 06:05 AM
Hi I have checked spam etc and this brand new contract order Sunday and still nothing I tried calling customer service but wasn't helpful at all can u let me know what's happening also the tracker number I did find doant work
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17-04-2025 08:52 AM
I'm sorry that customer service wasn't able to help with this @Kelly738
Was it that they couldn't find an order for you? We don't have access to your account here on the forum so I wouldn't be able to check this personally.
Lesley
