Order not received

Luispearman · ‎15-04-2025

I am having the exact same problem, I ordered my phone with a contract last Friday on the 11th. Payed for it and everything and have not heard anything since, my track order also doesn’t work currently.

Schockwave · ‎15-04-2025

Hello @Luispearman ,

Welcome to the community,

Have you checked your spam/junk folder?

You would otherwise have to ring customer service and speak to them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎15-04-2025

Hello @Luispearman ,

Welcome to the community,

Have you checked your spam/junk folder?

You would otherwise have to ring customer service and speak to them.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.