Item not delivered

[Ebutler98]

Hi, I placed an order on 13/04/25 & shortly after had an email confirmation as well as a dispatch email, however since then I have heard nothing & all the tracker says it “dispatched” but still no sign of delivery, thanks 

[Ritu_D]

Hi @Ebutler98 

Welcome to the community. 

I am gutted to hear you have not received your order, this does sound odd that it has been dispatched but not delivered. 

What did you order? 

Have you had a chance to speak with our customer service team over the phone? 

You can find details how to get in touch here Contact Us | Help & Support | EE

Thanks 

Ritu

[Ebutler98]

Hi thanks for your reply, no as of yet I haven’t been able to contact the customer support but upon checking of the tracking it doesn’t seem to change from simply saying dispatched, it was also a tablet order to be delivered to store for pick up. Thank you for your reply 

[Ritu_D]

Thanks for replying @Ebutler98 

I would definitely recommend giving our team a call to get an update, you can find information how to contact us here Contact Us | Help & Support | EE

Or you could pop into the store if it is local and see if they can give you an update. 

[Ebutler98]

hi thanks, I have just tried to phone the ee customer number however I couldn’t seem to find an option which includes order tracking, thank you 

[Ritu_D]

Hi @Ebutler98 

Could I just double check what your order reference number starts with? Please don't post the full reference number as this is a public forum just the first 3 letters please. 

Then I will be able to guide you to the correct team. 

Thanks 

Ritu