If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hello allI placed an order online and for some reason the order didn't complete but I still paid out £150 upfront for the device. I went instore to try and complete the order and for whatever reason they ended up setting up a new order and cancelling...
I can't find my invoice number and I need it to claim my earbuds i have my delivery note but nothing is on there
Hello,I ordered the Xbox series X bundle with a 24 month game pass ultimate, and a £140 GameCard voucher.Neither of these arrived in the box, I have had no email, or no text messages relating to accessing my voucher codes. There is no instructions an...
I mixed up my billing address and delivery address when making an order, and was called to do a credit check, the CS said I have to change my billing address via bank which is not possible, but she refused to give me alternatives.Then I called and an...
Does anyone have any info on expected delivery dates for the Fold 6? I ordered yesterday and was expecting delivery tomorrow but nothing from DPD yet and EE's tracking page is seemingly useless. I'm hoping I get a message from DPD tomorrow morning co...
i ordered a SIM card a week ago and it still hasn't turned up
About a week ago, I sent my phone for repairs, which was fixed and sent to the wrong address, meaning they sent me a replacement instead. I had already disposed of the physical QR code for the e-sim as my contract started in December 2022 meaning I h...
I have recently set up a 2yr contract for my elderly mother. I was told in-store that i would be able to register my blue light card to receive a further discount on my monthly tariff. I have tried to do this several times via the website to no gain....
I'm not an EE customer but someone has used my email to sign up so I am receiving their order details and I would imagine eventually their billing details. EE does not seem to provide any external email address' that I could use to clear this up. I...
hi wondering if you can tell me if my order is ready to collect in store
