Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51716 Views
  • 117 replies
  • 15 Helpful

Update

Hey,Does anyone know long how the online update lasts normally? Trying to buy a deal and start with EE but I can't right now  thanks

15 pro max white

I’m getting a bit concerned about how long the delivery timeframe is for the iPhone 15 pro max in white? Finally had an email to say it’s confirmed and waiting on a date but still nothing. Has anyone had theirs and know how long the wait was? 

AaronDM91 by Investigator
  • 381 Views
  • 4 replies
  • 0 Helpful

Iphone 15 Pro Max White Titanium Tracking Thread

I'm making this thread with the intention to get more information regarding the Iphone 15 Pro Max White Titanium as it seems that it's the only phone that isn't progressing. I have been told that next week I'll get my phone but today they told me tha...

Issolarian by Established Contributor
  • 1718 Views
  • 17 replies
  • 9 Helpful

Google pixel 8 pro 256gb obsidian in-store

Hey, I ordered the Google pixel 8 pro, 256gb in-store on the 20th October. I have phoned 150 for an update. They cannot help. I phoned the store and they suggested if it isn't here by Friday which is 3 weeks, to cancel the order. I don't want to canc...

Order

Hi I want buy monthly payment phone by EE. I take order take 30£ from my account but I didn’t get any confirmation email nothing 

Iphone 15 128g

I ordered an iPhone 15 last night now whenever I try to see if the payments gone through it doesn't show anything I've received no emails or notifications about the order or anything how do I know what's going on?

HopeC by Investigator
  • 344 Views
  • 5 replies
  • 0 Helpful

Updates on Google Pixel 8 Pro 256GB Obsidian?

Is there any update on the orders for the above phone? I placed my order on the 13th of October and still haven't had any updates. I was told that I would receive my phone in roughly a week over the phone when I confirmed my order.

gs19 by Investigator
  • 596 Views
  • 8 replies
  • 5 Helpful

Re order

Hi guys please help I tried ordering an iPhone 15 pro max I got debited for the upfront charges but it keeps saying processing till the app went down on my phone I couldn’t take a track of the order process and my 100 bucks is gone in my account what...

Olami16 by Visitor
  • 259 Views
  • 1 replies
  • 1 Helpful

The store won't let me buy anything

I've been with EE for 2.5 years on Pay Monthly SIM Only Plan.I'm trying to buy an Apple Watch - I can add to basket (when not logged in) and as soon as I log in, the basket will not load.https://ee.co.uk/shop - says "just so you know, we’re unable to...

GaryK2 by Investigator
  • 555 Views
  • 4 replies
  • 0 Helpful

Where's my meta quest 3 ?

Hi I ordered a meta quest 3 a week ago ,and I heard nothing, even though your delivery time is 2-3 days .And on top of that the tracking number doesn't work on either EE or DPD apps ? Not what you want to see after spending over £600 .