Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52201 Views
  • 117 replies
  • 15 Helpful

Order of Iphone 15 Pro Max - Still waiting

I upgraded my phone to an iPhone 15 Pro Max on the 26 October and still haven't heard anything??? When I check my orders it just says no info available at this time. Surely this service just isn't good enough. All I've had is the confirmation email w...

Tracking my replacement device

I have been told that the replacement device has been ordered successfully 2 days ago and I haven’t received any update from either delivery service or from EE. Is there any way to track my order? Can anyone help me

iPHONE 14 PRO MAX ORDER

Hi,I ONLY ORDERED LAST NIGHT SO NOT REALLY A BIG DEAL YET, BUT I HAVENT RECIEVED ANY TRACKING CONFIRMATION FROM SHIPPING. IS THIS PHONE STILL IN STOCK AND DESPATCHED 24 HOURS AFTER RELEASE? THANKS, mICHAEL

Iphone 15 pro max Booking order confirmation

Hey i booked iphone 15 pro max on 26 of oct but till now i have not received any mail or confirmation  how long its gona take and why its taling so long if we booked the customer support say it will me with in 2 week but now its more then 2 weeks any...

iPhone pro max delivery

Hi all I am awaiting delivery of pro max , been 10 days now . Anyone have this phone in less than 2 weeks from EE ?I understand that many are cancelling and buying from apple direct. thanks Andy  

Jorus08 by Investigator
  • 627 Views
  • 13 replies
  • 4 Helpful

Re: iPhone delivery updates

Yes - I'm experiencing delays - ordered on Saturday for a delivery to store. No tracking available. Usually takes 48 hours. Thinking of cancelling 

Racs2000 by Visitor
  • 299 Views
  • 2 replies
  • 0 Helpful

Orders

hello, I also ordered an iPhone 15 pro max on November 3rd, I would also like to know when it arrives, thank you

Almasanu by Contributor
  • 304 Views
  • 3 replies
  • 0 Helpful

Accesories with phone

Hi, I got a Samsung s23 ultra which came with the option of the Samsung watch within the package. I lost the phone just before the 14 day text was sent to confirm if I would the watch, then it took 13 weeks for the insurance to replace the phone so I...