Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62495 Views
  • 120 replies
  • 15 Helpful

iPhone 16 pro max order

When are you getting the next batch of iPhone orders in? Shouldn’t be taking this long when Apple are selling them on there website, or have you lot done what every other company does and under buy again and keep people waiting,

Resolved! Has my SIM been sent?

I have no way to access a phone right now and the app won’t workMy phone was stolen abroad I called EE who said they will send a new one but the call cut off (this was Wednesday) Ive been back 3 days and no sim.Any help will be appreciated 

New Order Iphone 16 pro

Hi , I have placed in-store order and they said my order will arrive within a week but when I track my order its still not initiated. Where is the delay? and why it was not communicated at the time of order.

Resolved! New Iphone

Hi,  I have ordered new Iphone 16 Pro max 512GB Black Titanium but still I didn't get any  response yet.

Riotesh by Investigator
  • 571 Views
  • 4 replies
  • 4 Helpful

iPhone 16 pro max 1tb desert titanium

It's been 20 days since I pre ordered the phone and I'm yet still waiting for it what's going on I see other people ordered there phone after me and they getting there's if I don't get delivery date this is a complete joke EE and not acceptable every...

Dkelly1 by Contributor
  • 665 Views
  • 1 replies
  • 1 Helpful

Inquiry Regarding Missing SIM Card and Tracking Issue

I placed an order for a SIM card on September 29, but I have not yet received it. When I try to track the shipment, I keep seeing the message "Your tracking timed out."Could you please help me check whether the SIM card has been returned or lost in t...

kuri1 by Explorer
  • 402 Views
  • 1 replies
  • 1 Helpful

No confirmation email

I ordered iPhone 15 plus, paid upfront cost it’s come out my bank and I have not received any confirmation email or message  

vaaav94 by Visitor
  • 393 Views
  • 1 replies
  • 1 Helpful

Had no pin for delivery driver.

What do I do if I had no pin for delivery driver, I've no phone number atm and told them I need to use my email, delivery driver took my parcel away. I can't access live chat has I've no phone . How to contact ee without a phone please.