Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61818 Views
  • 118 replies
  • 15 Helpful

Resolved! I don't have my eSIM yet

¡Hola! Hace 4 días solicité una eSIM por la web, pero aún no me ha llegado nada a casa!! Transferí mi número a EE pero aún no sé cómo activar mi servicio. Ayuda por favor

Walt1981 by Visitor
  • 371 Views
  • 1 replies
  • 1 Helpful

Tariff

Helo, Fy enw I Yw Diaz, rwy'n Dod O Kazakhstan, nid wyf yn gwybod saesneg a Chymraeg, heddiw ar fedi 27 am 01:09 trwy eich gwefan roeddwn I eisiau cysylltu tariff diderfyn am 35 bunnoedd, tynnwyd yr arian o fy nghyfrif, ac nid yw'r tariff wedi newid ...

DIAS3 by Explorer
  • 445 Views
  • 2 replies
  • 0 Helpful

Mobile

Just ordered handset took the upfront payment out my bank   Yet order not appearing in my order  or no email with contract.  What’s happened here?

Ibbs80 by Visitor
  • 373 Views
  • 1 replies
  • 0 Helpful

Order for IPhone 16

I have the same!   up until today it was showing as EE or DPD will inform me when my delivery is due, now… same as you.  I’m expecting them to say “it never went through” or that it got cancelled,   Despite paying £150 upfront on the 13th at like 1:0...

Sam69420 by Investigator
  • 393 Views
  • 0 replies
  • 0 Helpful

iPhone 16 pro max tracking

 I have been checking regularly for updates since I ordered on the 20th. The middle previously said “dispatch expected in 24 hours” it’s now changed to the above. Can someone assist will I be receiving my order soon?  

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Upgrade

Just a short email to see if there has been any updated on my upgrade  Order number: **** Order date: 13 Sep 2024 Thanks    [Mod edit: order number removed as it contained personal information]

tracking timed out

i ordered two contract phones a 15 pro and the 16 i’ve tried cancelling the 15 pro but i can’t seem to do so. i try to track the tracking number and it says oops tracking timed out what does that mean. 

Resolved! Track my order status

I received an email saying that the order had been created successfully, but then an hour later I received a text message saying that the order had been cancelled. However, I did not receive any email about the cancelled order in my mailbox. I would ...

Resolved! Delivery

Hello, I placed the order yesterday, and they told me it would arrive today. I received the email with the order number, but until now when I track the order there is no update. Does anyone have any ideas?

Rodrigo7 by Investigator
  • 790 Views
  • 6 replies
  • 1 Helpful