Phone contract

[Elisabetjones]

Hi. 
I ordered a phone from EE online and they took money from my phone but then I got a message saying it didn’t go through even though the money went through. How can I fix this? The online chat on the app doesn’t work for me 

thank you 

[Linzi_H]

Hi @Elisabetjones 

Welcome to the Community. 

If the order hasn't been successful, then no funds should have been taken from your bank account. Have you double checked this, as I would think it will still be in a pending status?

If you contact our team directly, they can check what's happened and explain any reasoning for the order not completing.

Linzi 

[Elisabetjones]

Hi,

thank you very much! 
Yes I’ve double checked it’s not pending. 

I’ll try that 

thank you 

[Linzi_H]

Thanks for letting me know @Elisabetjones 

I'm confident our team over the phone can get this sorted.

Linzi 😊