Order

[Chelseymartin]

I ordered a Samsung watch about 5 days ago and I still haven't recieved any information about when it will be delivered. I have ordered with ee many times and it's never taken this long why is that?

[Chris_B]

@Chelseymartin  Did you receive a notification of order ?  

[Peter_W]

Hi @Chelseymartin, welcome back to the Community!

Which model of Galaxy Watch is it you went for here, including the colour and size?

Like @Chris_B mentioned too, did you get a confirmation email with an order number?

Please don't post this in full, but if one did come through, did the reference start with XK, EE, or SO0?

Peter

[Chelseymartin]

Hi ordered the galaxy watch 7  in silver 44mm and my order number started with xk. It says it was dispatched over a week ago but still havent recieved it but the contract has started. What can I do please? thankyou. 

[Chris_S · Accepted solution]

Hi @Chelseymartin It's great news that you've ordered a Samsung Galaxy watch 7, It's a brilliant device.

I've just had a look at our stock page, and it looks like both colour variants are in stock.

I'd recommend giving us a call, so that a guide can take a look into your order and give you a specific update on your order.

To speak with a guide, you'd just need to dial 150 from an EE phone, or 07953 966 150 from any other device.

You can find a link to our Contact Us page here

Chris S

[Chelseymartin]

I ordered a Samsung watch the 26th February 2025 but I never did recieve it but I have been charged every month since then for it. Why is this please? I thought it would have been cancelled 

[Chris_B]

@Chelseymartin  Why haven’t you called customer support about not receiving it.    If the order got rejected you’ll of been informed of that.   Does it show on your account ?