2nd order initial fee of £30 paid for iPhone 16 pro black but order number not

[varner2008]

Very limited texting volume options..

What I wanted to say is I paid for my 2nd phone iPhone 16 Pro black 256 gb, initial payment of £30 with monthly cost of £82 fee is paid however the order number wasn't received. So I don't know why because its a weekend Saturday? Can anyone suggest anything?

[XRaySpeX]

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@varner2008 wrote:

Very limited texting volume options.

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Yes, the Subject line of of a thread is by convention limited in length & should not be used to attempt to describe your whole question in 1 breath.

Fortunately you realised that in your 2nd post & have now successfully posed your query.

[Schockwave]

@varner2008 have you checked your junk/spam folder?

The payment should be pending, not taken, check your bank and you should see it as pending.

[varner2008]

Yes, I checked and payment being taken
I ordered another phone online, not in a store where I got an issue. Online
payment was taken but order not placed. There is nothing in spam folder

[Northerner]

Hi @varner2008 

Best calling EE CS on 150 to check.

Thanks