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order xko

jamhbfd
Visitor

‎10-04-2025 09:09 AM - last edited on ‎10-04-2025 09:36 AM by

I have been trying to track my order but keep getting a timed out message.  could you please inform me of the status of my order placed 7 apr 2025?

Thank you

 

[mod edit: removed personal details from the title of the community post]

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎10-04-2025 10:22 AM

Hello @jamhbfd ,

Welcome to the community,

This is not customer service, we have no account access and do not know who you are. You can always ring customer service to find out.

You will receive notification up to the evening before delivery from DPD the day before delivery and another one on the day of delivery with a one hour window.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
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Ali_A
EE Community Support Team

‎10-04-2025 12:45 PM

Welcome to the Community @jamhbfd 

You can track your order on our Track Your Order page.
 

However, as you're having difficulty tracking your order, there may have been an issue with the process. If you haven't done so already, you can call EE where a guide can track the location of your order. Contact Us | Help & Support | EE

Just to note- if they need to reprocess your order when you call, the tracking page may not show any details of your order if it has been processed using a different system. 

Ali

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