Flat number doesn’t appear in delivery address as well as no confirmation email

[Joelsolis_111]

Hello, I’ve made a purchase today through EE and I’m expecting to receive a product soon. Nevertheless I have two concerns, firstly I haven’t received a confirmation email and secondly my flat number doesn’t appear in the orders section which is really important for me to receive my parcel correctly.

I hope anyone can help me with these concerns. Thank you!!

[Chris_B]

@Joelsolis_111  you will need to call customer Support about this so it can be rectified before it’s dispatched, otherwise it won’t be delivered. 

[Peter_W]

Hey there @Joelsolis_111.

Welcome to the EE Community 😊

Just to check, what was it you ordered here, and are you a brand new customer or is this an additional product on an existing account?

Also please don't post this in public, but did you get an order reference starting with XK, EE, or So0?

Peter

[Joelsolis_111 · Accepted solution]

Hello, I’ve been able to confirm that it was my mistake and the address is correct and I have now received the email confirmation.

Thank you so much for your reply and help.

[Peter_W]

I'm really glad to hear you managed to reach out and get that confirmed @Joelsolis_111 😊

You take care,

Peter