Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51697 Views
  • 117 replies
  • 15 Helpful

Failing to order

Every time I add a new plan to my basket and choose to order, instead of taking me to "Delivery" section it takes me back to the homepage. I've tried using a different device, different network such as Wi-Fi or Mobile Data but it does the same thing....

Skizzy1 by Investigator
  • 378 Views
  • 8 replies
  • 0 Helpful

New order

I ordered a new phone this morning , paid upfront cost says been successful so does that mean I’ve passed and just waiting for it to be dispatched?

Katie278 by Explorer
  • 337 Views
  • 2 replies
  • 0 Helpful

Resolved! Pixel 8 order

Ordered phone on sunday just gone!No text confirmation or email regarding delivery date!When can i expect my phone?Thanks in advance

Delivery

Read more  Dpd driver arrived with phone but have not been sent a code to verify where and how do I get a code to get my phone from delivery driver

Trying (and afiling) to place an order.....

I see from 2 other threads that the process of ordering through the website may be a little wonky.For two days I have tried - as an existing customer - to add a second SIM card. I get so far then the message comes up  "Sorry, can't display that page"...

PeteBrid by Explorer
  • 353 Views
  • 3 replies
  • 0 Helpful

Collecting phone from store

My phone has said it’s delivered on DPD on Tuesday afternoon but I still haven’t received a text to say I can collect it. How long is the wait for this normally?

Mich2901 by Explorer
  • 1678 Views
  • 3 replies
  • 0 Helpful

order

Hello, could somebody please help me. EE didn't take my payment of 30 pounds in time so my bank reverted the money back to me today as soon as dpd messaged me saying they have my package and it's coming today. How could i make this payment again with...

6grl by Contributor
  • 310 Views
  • 1 replies
  • 0 Helpful