Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56223 Views
  • 118 replies
  • 15 Helpful

Ordered new contract

Hi can use send the information to just my email by any chance instead of txt or is it a automated service txt , just the number I have is a ee already and not in use as my contract has ended , also when I receive my new handset can I then change my ...

No confirmation email

I just signed up for the 15 pro monthly  contract, I paid the upfront 30pounds but got no confirmation email. The money has been taken out of my account, I am a little worried. 

Resolved! Returns if seal is broken

Hi, If i’ve broken the seal of the box but not set up the phone am i still allowed to return it during the 14 day period?? 

ee_user6 by Visitor
  • 739 Views
  • 2 replies
  • 2 Helpful

Not got the invoice

Hi Team,I purchased iphone 15 pro(without sim) last week from EE .It got delivered but i haven't got he invoice yet on my email. I tried reaching out to customer care, they asked Xfo reference which i didnt had, as my order reference starts with "EE-...

Order back to the EE store

Hi! I placed an order online 3 weeks ago for some phone accessories. The order was confirmed and the next day I received an gmail saying that the order it’s on the way, but when I enter my postcode to track it’s  saying that “THE ORDER ITS BACK TO TH...

HELP!!!

So I’m trying to add a tablet to my account, I’m getting it sent to a different address so I need a pin sent over…but the problem is the number they want to send the pin to isn’t my phone number or a number on my account. The only number that comes u...

Resolved! Order canceled and refund,

i have had my order cancelled and awaiting a refund of 30.00 how long does this take and i purchased the pay every month of 68.00 this payment won’t go out my bank will it as i have had my order cancelled and don’t want to be losing money when i can’...

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