Order

[Berrak]

Hi I recently ordered iPhone 16 pro max. The upfront payment was taken however I have received no email. I have checked my spam. I cannot see any orders on my profile. 

please advise. 

[Michael_D]

Hi @Berrak 

Welcome to the community.

I know you'll be keen to get your hands on the order.

Did you see a confirmation screen with the order number at the end of the order?

When was it you placed the order?

Michael

[Berrak]

Hi Michael. No I did not see an order confirmation .

it took payment and the page refreshed. 
I placed the order yesterday around 9pm. 

[Michael_D · Accepted solution]

Thanks @Berrak.

There is a possibility that the order didn't go through if you didn't see that screen, which would leave the payment pending with the bank for a few days.

The best thing I can suggest would be to give our customer service guides a call, and they will be able to check to see if the order has gone through for you.

Michael