24-03-2025 06:09 PM
I purchased a new contract Iphone 16 Pro Max on 19th March and I've still had no updates.
Solved! See the answer below or view the solution in context.
25-03-2025 11:17 AM
I can see that this is currently showing online as expected dispatch within 14 days from ordering @Cadams87
Once stock is allocated to your order, the DPD app should update with your delivery information.
If you want us to check the status of your order though, you are very welcome to call us directly.
Linzi
25-03-2025 08:20 AM
Hi @Cadams87
Welcome to the Community!
I know you'll be eager to find out what's happening with your new contract, and when you can expect your new iPhone to arrive.
Did you receive an email confirmation detailing the order?
Or have you had nothing at all from us?
Speak soon,
Linzi
25-03-2025 09:46 AM
Hi, I received confirmation of everything ordered estimated delivery was 20th on the email and the order tracking has just been dispatched since then
25-03-2025 10:01 AM
Thanks so much for letting me know @Cadams87
Have you checked the DPD app, and does anything show there for your delivery?
What colour and memory size did you order? I can double check the stock information for you.
Linzi
25-03-2025 11:07 AM
Nothing shows in the DPD app.
It was the iPhone 16 Pro Max 512GB Black Titanium
25-03-2025 11:17 AM
I can see that this is currently showing online as expected dispatch within 14 days from ordering @Cadams87
Once stock is allocated to your order, the DPD app should update with your delivery information.
If you want us to check the status of your order though, you are very welcome to call us directly.
Linzi