refund

pen6363 · ‎06-05-2024

Hi went for a contact phone on the 19th Of April...with an upfront cost of 30 pounds ..After the credit check it was declined..but EE still have my 30 pounds. I would like my refund put back into my account ASAP . I have phoned so many times... now the 14 days fully are up .Thank you.

Northerner · ‎06-05-2024

Hi @pen6363

Your bank has ring fenced the debit pending EE taking the money. If they do not debit that amount within a certain period of time then your bank release the funds. I suggest you contact your bank.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎06-05-2024

Hi @pen6363

Your bank has ring fenced the debit pending EE taking the money. If they do not debit that amount within a certain period of time then your bank release the funds. I suggest you contact your bank.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

pen6363 · ‎07-05-2024

Hi I have already contacted my bank the amount of 30 went out to sales ...I still do not have it back into my account they said I need to contact you ... but definitely went out to you ...if I do not receive this back I will have to take it further...can you give me your accounts department...the department that take the money . and I have a screen shot of the order .

thanks

Leanne_T · ‎07-05-2024

Hi @pen6363

Please see our Contact EE page for contact details to get in touch with our mobile guides who can get this looked into for you.

Leanne.