refund

[pen6363]

Hi went for a contact phone on the 19th Of April...with an upfront cost of 30 pounds ..After the credit check it was declined..but EE still have my 30 pounds. I would like my refund put back into my account ASAP . I have phoned so many times... now the 14 days fully are up .Thank you. 

[Northerner · Accepted solution]

Hi @pen6363 

Your bank has ring fenced the debit pending EE taking the money. If they do not debit that amount within a certain period of time then your bank release the funds. I suggest you contact your bank. 

Thanks 

[pen6363]

Hi I have already contacted my bank the amount of 30 went out to sales ...I  still do not have it back into my account they said I need to contact you ... but definitely went out to you ...if I do not receive this back I will have to take it further...can you give me your accounts department...the department that take the money . and I have a screen shot of the order  .

thanks 

[Leanne_T]

Hi @pen6363 

Please see our Contact EE page for contact details to get in touch with our mobile guides who can get this looked into for you. 

Leanne.

[Wirdakhan09]

I would like a refund 

[Katie_B]

Hi @Wirdakhan09. 

Thanks for coming here. 

What is it you would like a refund for?

Have you been charged an upfront cost?

Katie