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My order...... whats going on????

Djlees2000
Visitor

‎25-03-2025 09:32 PM - last edited on ‎26-03-2025 08:03 AM by

Placed an order with you on 11th March ( order ref...xko*********) you took my £30 as my order was successful. I still haven't received this order. I dont want it now as I have taken out a contract with another provider so you've lost a customer due to your Inadequate customer service. Please return my £30 this week or I shall be contacting someone to take this matter further

[Mod edit - removed order number from public view]

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎25-03-2025 09:48 PM

Hi @Djlees2000 

Check ee order tracking:

https://ee.co.uk/help/orders

If that doesn't work then call EE CS on 150.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.