Is This a Scam?

[Makodo]

A guy claiming to be from EE called me by the number 1918163862 to offer a switch. As I had requested a call back from EE, I was unsuspecting. He could tell my full name, DOB and current address. He then discussed a new contract with me by sending me a text link eu2.lightico.com to open a "shared screen" to approve of the contract. Then, he asked me for my sort code and the first 4 digits of my account number for verification. He also asked me to input my bank detail on ee.relayplus.com, which I declined. He then told me he could have an OTP from me and check by having my former address and the length I stayed there. He told me the sims will be sent in 5 working days and I was given a pac code to transfer my phone numbers to the new sims. But I feel extremely worried after the call was over as he has so much of my information.

I called BT and EE, who both told me the call was genuine and the new contract was indeed in their system. But I am still not totally sure. Could this be actually a highly sofisticated scam?

[Makodo]

I received a call claiming to be from EE to offer a switch from BT to EE. As I had requested one, I was unsuspecting. He could tell my full name, DOB, current address and the number of sim cards in my account. He asked for my OTP for verification. I shouldn't have given him. He then sent me a link through SMS to open a "shared screen" from eu2.lightico.com to approve of the new contract. I declined his request of inputing my bank detail at ee.relayplus.com. He then asked for my former address and the length I stayed there as an alternative way for authentication. I was finally given a pac code and was told that the sims will arrive in 5 days. 

I called BT and EE. Both customer service officers said the call was genuine and the new contract was indeed in their system. They said it was possible that they would ask for OTP and so much information for a switch from BT to EE. However, I am still not totally assured. Could this be a highly sofisticated scam?

[Ali_A]

Hi  @Makodo 

Welcome to the EE Community

You can check if a call is genuine and from us on our How Do We Contact You page. 
Or if the call was from our Direct Partners at Phone numbers EE partners will call from. 

I can confirm the number you were called from is one of our partners called Inspired. 

Great to hear that you've moved over from BT to EE as part of our migration programme. 

Ali

[Makodo]

Thank you. This has put my highly distressed mind at ease. 

Would they really ask for an OTP when they are the caller and ask for so much information for verification?

[Schockwave]

@Makodo , yes, I would suspect so, as they need you to read and agree to the terms and conditions of the contract etc, 

[Ali_A]

@Makodo 

The One Time Pin is one of the options available as part of the security verification process. 

Ali 

[Makodo]

Thanks.

Since we've been advised not to share OTPs with callers, the practice of requesting one—even by legitimate service providers—makes it harder for customers to distinguish between scammers and genuine businesses. Most people simply hang up upon hearing such a request, making it difficult for legitimate service providers to do their jobs. Those who don't, like me, may feel anxious afterward. I believe something must be done to break this vicious cycle.