The order was canceled, but I have not received a refund.

[Samuel-89]

I placed an order of Samsung s25 ultra and I was to have the watch 7 for 5£ per month and the AirPod galaxy pro but after I received the phone when I call to enquire about the the watch they told me because of my credit score I can’t have two devices and this happened after u guys checked my credit score and told me I can have the phone and the watch for 5£ so I was disappointed and returned the phone and the contract was cancelled I pay £30 upfront and £86 as first payment but until now I have not received my refund when I called last week they said I should wait for 10 working days and now its more than that almost a month now…. Can I please have my refund as I am losing patience 

[Leanne_T · Accepted solution]

Hi there @Samuel-89 

Thanks for coming to the community. 

If you have not received the refund after returning the device nearly a month ago, please get back in touch with our mobile guides and they can check if this has been processed for you. 

Our Contact Us page has ways to get in touch with the team.

Thank you 🙂

Leanne.