Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56416 Views
  • 118 replies
  • 15 Helpful

Resolved! Paying Extra Monthly

I recently bought a Quest 2 & was wondering if it was possible to pay extra to get it paid off quicker?

StuartD84 by Investigator
  • 431 Views
  • 3 replies
  • 1 Helpful

Resolved! Upgraded my phone and plan

I upgraded my phone this morning, straight away I got a confirmation email and the funds were taken out of my bank account. Now I cannot even track the status of my order. My new plan has started on my old phone? How long would it usually take to be ...

Resolved! Question regarding account number

Hi there,I just got a question regarding the account number. Is the account number mentioned on the delivery note my account number? Next to the customer order number at the top? Thanks in advance.

rm100 by Visitor
  • 402 Views
  • 1 replies
  • 1 Helpful

Cant accept delivery

I have ordered a new handset, DPD have tried to delivery 3 times but i dont have the code as the current handset is broken? How do i get the code so i can take receipt of the new phone?

Clareald by Visitor
  • 316 Views
  • 1 replies
  • 0 Helpful

Code???

I am waiting for a device to be delivered and DPD have arrived twice to deliver and asked for a code?I have received no code either from EE or from DPD so on both occasions the device couldnt be delivered.I have received no code either via email or t...

Sim only

I ordered a new sim only contract however, the new SIM card hasn’t arrived but the first bill has. Please can someone advise? 

Dispatch date

Morning, can anyone tell me how long it takes to dispatch the Pixel 8 pro 256gb baby?Many thanks.

Lumpa7198 by Contributor
  • 436 Views
  • 6 replies
  • 0 Helpful

ordered a pixel pro 8 with fitbit charge 6... dissapeared somehwere

Hello, I have ordered a pixel 8 pro and fitbit charge 6, got confirmation email on the 9th dec stating i will get a text from DPD confirming the delivery date and security pin to give to delivery driver... 10 days later I have heard nothing, while a ...

w4rn3r by Investigator
  • 496 Views
  • 7 replies
  • 0 Helpful