Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 51734 Views
  • 117 replies
  • 15 Helpful

Order Status

Can someone help, spent 30mins on hold to get a line with no one there. Placed my upgrade order on Sunday, had a call on Wednesday to verify order details (from EE amd a genuine number) and was told would be a next day delivery. Now Friday and still ...

CJF1983 by Investigator
  • 412 Views
  • 5 replies
  • 0 Helpful

iPhone 15

Ordered iPhone 15 on Monday told it was going to be here Tuesday before 11am still not here been on my page for it to say it hasn’t even been sent out 路‍

URGENT Where is my order

Hello,I order 10 days ago a new sim but I didn’t receive yet. I cannot call the support team as I don’t have a British number, how I am supposed to contact you? Could you please send me the link the online chat? 

Order details

Hi sir,Can I get the details of my order. Whether it is processed or not. If not please guide me to process my order.Thank youOrder number: XKO293034322

Resolved! iPhone 15

I haven’t had any text from DPD to say when my phone will delivered ,EE despatched it on Friday 22nd September 

Pi31 by Investigator
  • 508 Views
  • 7 replies
  • 0 Helpful

Order Reference number

Hi I ordered and iPhone 15 Pro Max Nat **bleep** on the 23/09/2023. However I haven’t received the order reference number for tracking nor order confirmation email whatsoever. It’s Tuesday now and there’s still no email confirmation . Aren’t these se...

iPhone 15 pro max

Ordered the iPhone 15 pro max over a week ago and the email still saying Expected delivery date:Awaiting confirmation

Resolved! Sim replacement

Hey I ordered a replacement sim card last Wednesday and its still not arrived ee have taken money but haven't sent the item anyone else had this problem?Am based in aberdeen Scotland uk