Stop using Dpd to deliver your products.

[JayJay80]

I was giving a time slot yesterday for the delivery of my new phone from EE. Driver RISHABH

I didn’t receive it .. waited and waited. 
Later on had a message saying , I did not provide driver with my 4 pin collection code…what driver ?

No one came , checked security cameras incase the delivery person had small hands and I didn’t hear the knock. But no show. Complete lie.

I then rang customer service dpd explained everything , to which they said your driver couldn’t find your address and will re-deliver tomorrow.

So I asked , will this driver be a super driver ? A driver with a sat nav ? A driver who doesn’t lie ? Or going by other reviews / complaints , a driver who collects phones for a living ?

looking at all your complaints relating to similar if not the same issues , why EE do you continue to use Dpd.
Unless , The EE and Dpd CEO’s  are best friends or in a band together.

[Schockwave]

Hello @JayJay80 ,

Welcome to the conmunity,

I have never had problems with deliveries from DPD. Just wondering why the person had difficulty finding your address for some reason, I find DPD very good personally, how do you know that EE and DPDE CEOS are best friends or in a band together?

They are not useless, may depend where people live and not easy to find address, in my opinion, this is not customer service.

[JayJay80]

Hi Schockwave 

I’m all for human error … 

But honesty and transparency goes along way.

This morning I received my package from EE , via Dpd. The Guy who delivered it  came in the 1 hour window mentioned and had no difficulty finding my address. He didn’t even have a super sat nav !

He explained that Dpd use temps who end up bringing a lot of items back because they can’t find addresses and struggle to do the job given.

This makes more sense and can be put down to human error , one by the driver and Dpd the employer who hire the person who is competent.

So why the lie ? Why not just be honesty ?
Good song title’s 
looking forward to there album.

 .

[Schockwave]

@JayJay80 , thank you for that explanation, had no idea, neither do most if not all people know that, glad you got your delivery today and it is all sorted I suspect EE do not know this either, so good to know.