Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56422 Views
  • 118 replies
  • 15 Helpful

Hi,

Hi, I do upgrade by phone call and I should Receive the new phone to the ee store!I looked when my email and I didn’t receive any trucking number!

Resolved! error message from EE

Hi, I have placed an order, paid the upfront cost- received an email to wait for an email for a dispatch. After few hours I recieved a text message saying ““Hi from EE.An error occurred with the order you placed online. Sorry about that. Please call ...

Incorrect sim data plan ordered

I ordered a new flexi plan today which includes two separate payments. One for the handset and one for the sim. It’s all just switched over now but the handset hasn’t been sent yet. Will I be able to call and change the sim data and keep the phone as...

on line offers

Why am I being offered this and other online offers?I've called 150 to attempt to get this offer but these offers aren't available and can not be added to my account anyway.apparently, My account will not allow this to happen.Any help or guidance wou...

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Mo1955 by Investigator
  • 427 Views
  • 6 replies
  • 0 Helpful

New to EE & Bewildered

Never post to these things, age thing, I am new to EE & I would just like to log a few issues I have had since joining, firstly from the sales people that actually sold me the Deal, they told me that both my sim s would have unlimited Data although I...

Misold tablet

I have been with ee for years and went into my local store for advice on a new contract similar to my existing one. They told me I could have a free tablet. I said I already have one so don't need it. They then offered me a watch which I declined. Th...

DonC1 by Investigator
  • 438 Views
  • 4 replies
  • 1 Helpful

Mobile Number Must be passed while receiving the order..?

i have 2 numbers one i use myself and one i use only for home which is used by my son who is at home, my question is which number should i give to the EE while i place a order an at the time of delivery is mobile nmber confromation required at the ti...

lucky897 by Investigator
  • 420 Views
  • 3 replies
  • 1 Helpful

Resolved! Free gifts with order

I have received my new Samsung S23 FE, how do I claim my earbuds and Disney plus subscription please? 

Sizeland by Investigator
  • 566 Views
  • 2 replies
  • 0 Helpful

Ps5

Ordered a ps5 and it my game won't work on it tried restart and deleting the game and reinstalled but still won't work 

Order being returned to ee

Hi EE,I have ordered two mobiles. one I ordered from store and another one I ordered from my mobile on 24 dec 2023. But my orders or return Back to  EE from DPD on delivery day. Please let me know How I can come to know that my orders returned to EE ...

Vnadipi by Investigator
  • 483 Views
  • 7 replies
  • 1 Helpful