@Ishachauhan366 , just to add, have you checked your spam/junk folder?
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
That model is showing as being in stock now and would usually be despatched within a day.
If you've not heard anything about it yet, I'd recommend speaking to our customer service guides so they can check the order to see if there is an update for you.
