Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64034 Views
  • 120 replies
  • 15 Helpful

Always getting fobbed off by EE

Hello, just wondering if anyone else is always getting fobbed off by EE customer service and get told they will ring you back but never do? Or they try and find away to pass it on to somebody else? I’ve sent my phone back as it was an ideal phone for...

I can't believe the terrible customer service I’ve experienced with EE. I wanted to join their family and decided to purchase my iPhone 16 Pro Max through them, but my frustration began right after I placed my order. I was contacted and told to call ...

Rythmx by Explorer
  • 521 Views
  • 2 replies
  • 1 Helpful

Where is my order

I'm trying to contact EE, because it's been a week since I ordered a phone. Every time I track the order it says that it's timed out. 

Pending order

I have placed my order on 18 of september at EE store for iphone 16 pro max. It been 3 weeks still waiting for the order.There is no update on the tracking page and no responce form EE also.How i can reached any EE reprentative and check whats the ac...

AB2503 by Visitor
  • 364 Views
  • 1 replies
  • 0 Helpful

Where is my order

I ordered a new phone on 2nd October, got the confirmation email.Tracking with order number not working on the website, and have sat for ages in the Q on the telephone.Can someone please help 

Resolved! My order

Hi I put the wrong phone number down on my contact my order says dispatched but I have heard nothing , I ordered on Saturday 

Dflack by Visitor
  • 445 Views
  • 1 replies
  • 2 Helpful

Trade in kit not received

Hey,I received my new iphone over two weeks ago and still haven’t received my trade in kit.Customer support on the phone advised I need to call the company and chase it myself. Can anyone share the name of the company and their phone number? The advi...

Mzak by Explorer
  • 928 Views
  • 3 replies
  • 3 Helpful