Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52667 Views
  • 117 replies
  • 15 Helpful

Resolved! Upgrade date

How can I find my upgrade date 

Xranger by Visitor
  • 426 Views
  • 1 replies
  • 1 Helpful

Order

Hello dear just right now I placed new order with us but unfortunately no email no txt strength I paid for the front cost of £30 can someone have a look please 

Waziri8 by Visitor
  • 220 Views
  • 1 replies
  • 0 Helpful

Switching from PlusNet / PAC code

Just placed an order today to switch from PlusNet to EE. Part of the form requested my PAC code to keep my old number which I completed.  Order said delivery of SIM and switching my old number would take 2-3 days.My confirmation email says that the s...

Order tracking

I've received an email with a oder number but it won't work when I'm trying to track my order. I've received nothing from DPD to say when my new device will be delivered 

Sophie204 by Investigator
  • 450 Views
  • 3 replies
  • 0 Helpful

Canttrack phone samung galaxy s22

I have pay 30 pound for upfrontHello I have paces a ordered for a phone samung galaxy s22 right I what to kwno if gone through to your end.

Fayem1994 by Investigator
  • 324 Views
  • 8 replies
  • 0 Helpful

Order dispatched by nothing.

Is there currently an EE issue on getting a new device. Ordered a galaxy fold 5 on 14th Oct in local store, said dispatched on 15th via email. But nothing since. Nearly end of cooling off period, never had such awful service in over 20yrs. Is this th...

kcvfr400 by Investigator
  • 252 Views
  • 1 replies
  • 1 Helpful

Expected Delivery for IPhone 15 Pro Max

Hello there,I’ve upgraded my current plan along with a new handset (iPhone 15 pro max). Unfortunately I haven’t received any confirmation email. The order was placed on October 4th. Does anybody have an idea of how long does it take for EE to deliver...

Gilmraw by Contributor
  • 1005 Views
  • 18 replies
  • 1 Helpful

Order

Hii ordered a Samsung book3 pro today. I have received a confirmation saying order being processed with an order number. It advised it will let me know when it is dispatched. does this mean the order has been success? 

Re: insurance replacement

Hi my phone replacement was surpose to be delivered today but I haven't had a message yet from DpD to say when it will be delivered thanks