Order tracking

Samanthanaomi_ · ‎03-02-2025

Hello

I placed an order on Thursday night, the confirmation email said two working days but I haven’t had any further emails and my order number says no tracking or tracking expired.

Please can you check that the order was successful?

Thanks

Northerner · ‎03-02-2025

Hi @Samanthanaomi_

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎03-02-2025

Hi @Samanthanaomi_

If order tracking is not working then you'll need to speak to EE CS on 150.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Schockwave · ‎03-02-2025

@Samanthanaomi_ , have you checked your spam/junk folder to see if anything has gone there?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.