If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi, i have received an email saying my order was successful with an order number and stating they will be in touch when despatched. I havent heard anything this was two days ago and also nothing is coming up when i try to track it apart from saying d...
I ordered a contract phone last Saturday I've had confirmation and also confirmed when my payments will be taken by direct debit but still not received my phone. I've tried tracking but it just keeps saying will be delivered in the next 1 to 2 days ...
Hey guys, Went into store and sorted my upgrade on Friday morning but haven't seen any updates to the tracking. Guys in-store said phone would be available to pick up a couple of days after being ordered, just wondering if the timeline is usually wor...
Hey guys, hoping you can help. I ordered a ps5 yesterday as an add on to my current contract. I have recieved the confirmation email which says as the heading thanks for your order and also includes the order number and they will let me know when it ...
Added a ps5 to my phone bill but got no confirmation email and no order updates, yet money has gone from my bank already and no sign of decide, anyone know best way to get in touch because all calls have fallen upon deaf ears so far
I ordered a z flip 6 with the promotion of receiving samsung ear buds pro 3. I have waited for over a month since purchase and have not received them. Very disappointed to see they have not arrived as promised.
I have an eeperk nhs discount code.It works at checkout under 'got a voucher' if I DON'T log in to my account.When I log into my account to upgrade the only option at checkout is 'promo code' which the code doesn't work for.I need to use it on my exi...
Hi all,On Wednesday I pre-ordered and upgraded my current plan to the pixel 9 pro XL. I have received a confirmation email but there is no information to suggest I have upgraded on my EE app. I know the phone only released yesterday with EE however, ...
I ordered a pair of earphones from EE and they were meant to be delivered by DPD. It says they attempted to deliver it yesterday but decided to return it to EE instead. It now says return to consignor has been requested. What do I do now? Will I revi...
Upgraded 10am on Wednesday 28th august they took the early upgrade fee which is no longer pending and sent me details of my new tariff but nothing has chnged on my account.how long does it take ? Thanks
