Orders

iphone

i order the iphone 15 it has not come i track it but its still not came wont do i do pz

Iphone 16 pro max desert titanium

EE website is misleading, previously it was on the website that the iPhone 16 pro max is in stock and will be shipped within 1-3 days. This is misleading the customer. I ask for an immediate refund and cancellation of the transaction. The bank inform...

Iphone 16 pro max Order missing

I ordered an Iphone 16pro max at oct. 3,2024, i got a confirmation email and said will be dispatched within 24hours. But I still did not receive any further informations for the phone. I cannot track my order and the ee team cant also track my order,...

Google Pixel 9 Pro Pre order

I have signed a contract at EE store on Wednesday 21st and I was made aware that Google Pixel 9 pro will be officially out in stores on 22nd of August. The guy placed a pre order for me and told me the phone should be there either on 22nd or 23rd of ...

Order Accepted?

How do I know if my order has been accepted? I cant track my order online it says its been dispatched but with no dates. 

Always getting fobbed off by EE

Hello, just wondering if anyone else is always getting fobbed off by EE customer service and get told they will ring you back but never do? Or they try and find away to pass it on to somebody else? I’ve sent my phone back as it was an ideal phone for...

Being charged 165.00 for returning my old device as got my new one

Hello i need help because i upgraded my new device in June 2024 as sent my old device at the post office as need proof from ee that it was returned back. It was Samsung A54

I can't believe the terrible customer service I’ve experienced with EE. I wanted to join their family and decided to purchase my iPhone 16 Pro Max through them, but my frustration began right after I placed my order. I was contacted and told to call ...