Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64156 Views
  • 120 replies
  • 15 Helpful

No dispatch date

Hello I ordered a new android device (Google pixel 9 pro) on 27th Sept.I still have no expected by date and have not had confirmation of dispatch, even though I have to return my current device by the 13th Oct, otherwise I will have to pay out nearly...

Resolved! Order

Bought a MacBook Air and it still hasn’t come yet it’s been a week and I’m still being charged. I Only recieved a confirmation email other than that I haven’t received any order update or tracking number. No communication between EE. Really need the ...

Nazifa1 by Investigator
  • 615 Views
  • 4 replies
  • 2 Helpful

Order

Hi I’ve still not received my order

Order progress iphone 16 pro max

Hi there, I've contacted EE to see what's happening with my order. I've had it confirmed as the order is fine but might take up to 30 days to be delivered which is ok as I understand the demand. I just wanted to make sure as there is a cross in the i...

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davehouto by Contributor
  • 630 Views
  • 2 replies
  • 1 Helpful

My upgrade pre order

I upgraded last week and still haven’t had any update on how the order is going, iv never upgraded over the phone before so not to sure how long things take.  xxxx Is my order number and every time iv tried to check on the progress of the upgrade the...

My iPhone order

I been wanting for my iPhone pro max and still waiting for it to arrive 

Carl225 by Investigator
  • 542 Views
  • 3 replies
  • 2 Helpful

Order not processed

Placed order on the 25th September - No response or tracking info by the 30th September so called helpline.Seems that it is not possible to order the package i requested even though the system let me.Went through it with member of staff, signed all t...

NUSIM22 by Contributor
  • 613 Views
  • 3 replies
  • 1 Helpful