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Never received order

Rickymfc69
Visitor

‎03-02-2025 02:22 PM

Hi , I ordered a SIM only pay monthly deal & never received the order.Do I contact my local EE SHOP & can I get information about the order & also to see if the SIM was activated.

I appreciate all response and support.

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎03-02-2025 02:47 PM

Hello @Rickymfc69 ,

Welcome to the community,

You can always go to your local EE Shop with photo ID and get the SIM card from there. How long ago did you order the SIM card, as they are sent out via second class post? Are already a customer or a new customer? If you are already a customer and have the SIM card and this was an upgrade, then you do not need a new one and can use the one you already have.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.