Additional line

Supreme1989 · ‎03-02-2025

Trying to see eligibility for an additional line but says not eligible on the app and yet says I'm due an upgrade on the text service. I hate speaking on the phone as have a phobia of it and want to add a line but no option for live chat and conflicting information. Is there anyone who knows if there is a live chat facility or a way I can find out as heard that the app doesn't always tell truth.

Schockwave · ‎03-02-2025

Hello @Supreme1989 ,

Welcome to the community,

If you are on a monthly contract, then you will find live chat by going into the app and clicking on help at the bottom and you will see message us and call us.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎03-02-2025

Hello @Supreme1989 ,

Welcome to the community,

If you are on a monthly contract, then you will find live chat by going into the app and clicking on help at the bottom and you will see message us and call us.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.