Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59555 Views
  • 124 replies
  • 15 Helpful

Resolved! Upfront refund

I ordered iPhone 15 pro on September 27,2023 and I cancelled the order. Till now I haven’t got the refund.

Ajayjoy by Visitor
  • 662 Views
  • 5 replies
  • 1 Helpful

Free Galaxy buds FE

So I've recently ordered the Galaxy S23 FE partly because it appeared that I would also receive a free pair of Galaxy earbuds. The phone has just arrived with no earbuds, I was wondering if they are usually packaged together or are the earbuds someth...

Refund

Hi , I ordered for iPhone 15 plus last month on the 12th and I was given 14 days for refund but I have been calling for a feedback and I'm not getting any . I really need help for the refund.  Thank you 

Es78 by Explorer
  • 497 Views
  • 9 replies
  • 0 Helpful

Re: Order of Iphone 15 Pro Max - Still waiting

Good day, l ordered an iphonr 15 pro max, they told me that l would receive a message within 2 weeks and that l should go get it, it's been almost 3 weeks and l haven't received anything, where is my phone 

Diego11 by Contributor
  • 616 Views
  • 6 replies
  • 0 Helpful

DPD one hour time slot !

I was given a one hour time slot , driver tried to deliver one hour earlier than that time slot. I phoned and person I spoke to said he would contact the larkfield depot to contact me to re deliver today. They never phoned , they just re arranged the...

Rain2409 by Visitor
  • 2328 Views
  • 1 replies
  • 1 Helpful

Broadband

A couple of weeks ago I had a call from you to upgrade me broadbamd and my dongle.I spoke and confirmed everyrhing but nothing has come or the new sim card 

Phone not delivered

I went to EE shop where i was told i could get the phone on the day and told when signed contract that it is not available and signed up for postage at home where I was told to get it on the day after before choosing between stores and home and then ...

Isab by Contributor
  • 1486 Views
  • 15 replies
  • 0 Helpful

Resolved! Change to EE

I would like to change from ID mobile to EE could you please assist  thanks  Ian 

Failing too show iPads available

Tried to look for an iPad  but when I click on the tablet icon it says am not eligible but when I rang EE they say an eligible to open another account 

Resolved! Is 0800 956 3045 an EE number?

Hi, can I please ask if the number 0800 956 3045 belongs to EE?After purchasing a phone/contract yesterday I received the following message from EE(?) this morning:"Hi from EE. An error occurred with the order you placed online. Sorry about that. Ple...

sudinoe1 by Explorer
  • 1396 Views
  • 3 replies
  • 2 Helpful