Delivery driver wont hand new phone to elderly aunt without a pin code.

Gm4n50 · ‎31-01-2025

New phone purchased online, delivered today but driver won't give the phone to my aunt without a pin code. She hasn't received anything by email so think they have sent by text which she can't receive due to phone being broken? She phoned but was told no record of order even though she has the order number and delivery attempted?

Northerner · ‎31-01-2025

Hi @Gm4n50

She can get the pin from the DPD app/site.

The delivery pin is for security.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎31-01-2025

Hi @Gm4n50

She can get the pin from the DPD app/site.

The delivery pin is for security.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.